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About the Role

Accountable for turning the technical vision and programme OKRs into a clear technical roadmap, a prioritised backlog and well-defined integrations. You will work closely with the data, security, design, operations, clubs and our delivery partners to make sure the platform is built right, integrated properly and ready to launch safely.

Responsibilities

Translate the programme’s strategic objectives and OKRs into technical product outcomes, roadmap priorities and delivery goals across the MMS, UCI and Salesforce.
Own and continuously refine the technical backlog, prioritising by member value, OKR contribution, risk, effort and technical debt.
Work effectively with strategic delivery partners and suppliers, setting clear expectations and ensuring that Nuffield Health receives measurable value from its investments.
Own the data migration and cutover approach for member records, working with data, operations and compliance teams to protect data quality and avoid disruption to members and clubs.
Set clear release-readiness criteria and quality thresholds, including test coverage, defect tolerance, rollback plans and monitoring, and make timely go or no-go recommendations.
Facilitate sprint planning, refinement and reviews with internal and partner teams, keeping the focus on outcomes rather than output volume.
Build trusted senior stakeholder relationships, explaining technical risks and options in plain language and challenging constructively where needed.

Requirements

Significant experience as a Digital Product Owner, Digital Product Manager or equivalent on complex, high-volume customer-facing platforms.
Good understanding of API-led integration, event-driven architecture, identity and customer data (including identity resolution and master data concepts) and cloud-based platforms.
Experience with membership, subscription, booking or payments platforms.
Experience in fitness, leisure or healthcare is a bonus.
Experience of data migration or major platform replacement, including cutover planning and risk management.
Demonstrable ability to balance revenue driving features with vulnerability management, maintenance and technical debt reduction.
Familiarity with Agile methods (Scrum or Kanban) and with tools such as Jira and Confluence.
Proven ability to manage suppliers and hold partners to account for quality and delivery.
Excellent communicator who can engage and influence people at all levels, from engineers to senior leaders.
An interest and excitement about AI and how it can improve the way we work.

Skills

API-led integration
Event-driven architecture
Identity and customer data management
Cloud-based platforms
Membership platforms
Subscription platforms
Booking platforms
Payments platforms
Data migration
Cutover planning
Risk management
Agile methods
Scrum
Kanban
Jira
Confluence
AI

Location

Barbican, London

Work Type

Hybrid Working
Fixed-Term Contract
Full-Time

Experience Level

Depending on experience

Salary/Compensations

Competitive salary available, depending on experience

Benefits

Free gym membership
Health assessments
Retail discounts
Pension options

About the Company

Nuffield Health is the charity that’s building a healthier nation, one day at a time.
From award-winning hospitals and leisure facilities to flagship community programmes – we’ll do whatever it takes to look after the UK’s wellbeing.
It starts with passion and commitment to quality.
At Nuffield Health, we take care of what’s important to you.