Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this F&B Attendant role.
Rezi rewrites your resume against Courtyard by Marriott New York Manhattan/Midtown East's job description. Free.
Tailor your resume to this F&B Attendant role.
Rezi rewrites your resume against Courtyard by Marriott New York Manhattan/Midtown East's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the F&B Attendant posting at Courtyard by Marriott New York Manhattan/Midtown East — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the F&B Attendant posting at Courtyard by Marriott New York Manhattan/Midtown East — free, in seconds.
About the Role
The Grab and Go Attendant is responsible for accepting payment for food and beverages, making proper change, and maintaining the Grab and Go area. This includes light cleaning, restocking, and general upkeep to ensure a pleasant guest experience.
Responsibilities
- Accept payment for food and beverages and make proper change.
- Maintain the Grab and Go and related seating areas, including light cleaning, restocking, and general upkeep.
- Be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
- Comply with hotel standards and regulations for safe and efficient operations.
- Operate the P.O.S. system and credit card machine.
- Prepare cashier reports at the end of each shift.
- Pay out tips to servers and service attendants, if applicable.
- Greet and seat guests at appropriate tables in a timely manner.
- Perform opening and closing duties according to the side-work checklist.
- Assist in providing a pleasant dining experience by attending to guests' needs.
- Take reservations for all outlets.
- Possess thorough knowledge of menus and current specials.
- Answer the phone according to standards and communicate effectively.
- Take room service orders according to hotel standards.
- Assist servers and hosts/hostesses with serving guests as needed.
- Deliver and refill beverages, pre-bus tables, and promptly resolve guest requests.
- Ensure quality control of menus regarding cleanliness and appearance.
- Pre-bus all tables, removing soiled dishes after each course.
- Keep tables and side stands stocked, tidy, and clean.
- Breakdown trays of soiled dishes and linen in the dishroom according to standards.
- Be familiar with fire extinguisher locations and usage.
- Receive and deliver food and beverage orders and collect payment.
- Keep all work areas clean and properly stocked for the current meal period.
- Keep all tables cleaned and properly set according to property-specific standards.
- Ensure overall guest satisfaction.
- Maintain a friendly and warm demeanor at all times.
- Perform other duties as requested by management.
Requirements
- High School diploma or equivalent and/or related experience in a hotel or related field preferred.
- Ability to effectively communicate verbally and in writing with all levels of employees and guests.
- Ability to listen, understand, and clarify concerns raised by employees and guests.
- Ability to multitask and prioritize departmental functions to meet deadlines.
- Ability to approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
- Ability to attend all hotel-required meetings and trainings.
- Ability to maintain regular attendance in compliance with Highgate Hotel Standards.
- Ability to maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
- Ability to comply with Highgate Hotel Standards and regulations.
- Ability to maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
- Ability to handle problems, including anticipating, preventing, identifying, and solving them.
- Ability to understand and apply complex information from various sources.
- Ability to cross-train in other hotel-related areas.
- Ability to maintain confidentiality of information.
- Ability to show initiative, including anticipating guest or operational needs.
- Ability to work flexible and long hours sometimes.
- Ability to exert up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during the entire shift.
Skills
- P.O.S. system operation
- Credit card machine operation
- Cash handling
- Menu knowledge
- Reservation taking
- Telephone communication
- Room service order taking
- Table service
- Beverage service
- Table pre-bussing
- Guest request resolution
- Menu quality control
- Table setting
- Fire extinguisher usage
Location
- New York, NY
Work Type
- Hourly
- Full-time
Experience Level
- Entry Level
Education Level
- High School Diploma or equivalent
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability insurance
- Long-term disability insurance
- 401(k) Retirement Plan with employer matching contributions
- Paid holidays
- Paid vacation
- Paid sick leave
- Employee assistance program (EAP)
- Educational opportunities / Tuition reimbursement
- Paid jury duty leave
- Paid personal leave
- Paid medical leave
- Paid military leave
About the Company
- Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
- With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.
- Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.
- The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
- With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.