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About the Role
The Operational Resilience Manager executes the enterprise Operational Resilience strategy for Canada Life, contributing to the organization's support and stability through effective program execution. This role is key in developing, implementing, and overseeing resilience strategies to ensure the organization's ability to anticipate, prepare for, respond to, and recover from operational disruptions.
Responsibilities
- Develop and implement operational resilience strategies, ensuring alignment with regulatory expectations and industry best practices
- Collaborate with business units, technology and risk and compliance partners to integrate resilience into day-to-day operations and strategic decision making
- Facilitate the critical services lifecycle including performing end-to-end mapping, setting impact tolerances, conducting scenario testing and managing issues and actions
- Support business continuity planning, risk assessments and recovery strategies to safeguard critical business functions
- Ensure compliance with regulatory requirements related to operational resilience, working closely with risk and compliance teams
- Maintain robust governance structures to oversee resilience programs and drive continuous improvement
- Serve as a subject matter expert, providing strategic insights, guidance and recommendations to leadership and cross-functional teams
- Promote a culture of resilience and risk awareness across the organization
Requirements
- Post-secondary degree/diploma in business or an equivalent combination of training and experience
- 5+ years’ experience in working in risk management, operational resilience, business continuity or related fields within financial services or a regulated industry
- Strong knowledge of regulatory requirements and industry best practices related to operational resilience
- Experience in conducting risk assessments, scenario testing and crisis response planning
- Strong problem-solving skills with the ability to analyze complex issues and recommend solutions
- Strength in building partnerships and working collaboratively with a variety of skills and levels
- Proficiency in data analysis, reporting and dashboard development to track resilience metrics
Work Type
- Permanent
- Full Time
- Hybrid
Experience Level
- 5+ years
Education Level
- Post-secondary degree/diploma in business or equivalent
Salary/Compensations
- $90,450 - $140,450
Benefits
- Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
- Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
- Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
- Financial Security: Company-matching pension plan, share ownership program and additional investment options.
- Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
- Emphasis on Community: A workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.
About the Company
- We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians.
- Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.
- We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other.
Equal Opportunity
- We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.
- Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.