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About the Role
The AC Hotel Times Square is seeking an experienced Night Auditor to join an award-winning team. This role is eligible for transportation and food stipends.
Responsibilities
- Execute guest reservation, check-in, check-out, payment, and service procedures in compliance with brand quality assurance standards.
- Maintain a friendly and hospitable attitude with guests and team members, being present at the desk during all hours.
- Acquire and maintain knowledge of local attractions and amenities to provide service to guests.
- Ensure collections, including credit card and direct bill, are executed in accordance with company policies.
- Maintain proper control over keys, safe deposits, and all company and guest property.
- Ensure rates are optimized by monitoring competitor occupancy and rates.
- Ensure that all required documentation is completed in a timely manner.
- Properly quote daily rates and issue credits.
- Perform other duties as assigned to support guest satisfaction.
Requirements
- Must possess or obtain the Fire Life Safety Director License (FLSD) within six months.
- Proficient in applicable property management systems.
- Ability to respond quickly and appropriately to emergency situations.
- Experience in accurate cash handling and credit cards.
- Experience in maintaining the security of confidential information.
- Ability to pass certification tests required to meet brand standards.
- Experience working with a computer, especially data entry.
- Ability to work well with others.
- Maintain a customer focus and prioritize guest needs.
- Be approachable and encourage effective communication with guests and team members.
- Comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods.
Skills
- Marriott / Fosse Experience preferred
- Fire Life Safety Director License (FLSD)
Location
- Times Square
Work Type
- Full-time
Experience Level
- Experienced
Education Level
- FLSD Licence
Benefits
- Transportation stipends
- Food stipends
- Medical insurance options
- Dental insurance
- Vision insurance
- 401k with company match
- Company-provided life insurance
- Tuition assistance
- Paid time off
- Paid holiday time
- Travel discounts
About the Company
- OTO Development is an industry-leading hotel development and management company.
- Partners with strong brands in hospitality.
- Owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.
- Has been honored as Developer of the Year by major brand partners multiple times.
- Earned accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.