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About the Role

This role is responsible for the administration, review, and approval of interconnection applications for Distributed Energy Resources (DER). You will develop customer, applicant, and installer relationships, and collaborate with internal departments to advance and troubleshoot customer applications through the interconnection process.

Responsibilities

Participates in strategic planning teams to provide ideas and perspectives to improve the DER Interconnection customer experience.
Participates in support and ensuring Company environmental and safety goals and Company initiatives and Goals are met or exceeded.
Analyzes customer needs to ensure a smooth customer experience.
Gathers information, probes, and diagnoses customer service issues related to Interconnecting to the Eversource Infrastructure.
Develops strong customer relationships to provide superior customer service and achieve key activities, initiatives, and goals regarding Distributed Generation.
Resolves customer service issues such as installation of new or upgraded utility service for distributed generation, billing related issues and general customer inquiries related to applications for interconnection.
Prepares and presents options and solutions to customers.
Arranges for the implementation of customer solutions and follow-up.
Provides technical assistance as needed.
Records, reviews, and decides on initial DG application regarding completeness.
Delivers messaging and correspondence to customers in a timely fashion regarding project status.
Provides internal and external Project Management to ensure target dates are met.
Coordinates, schedules, and leads project meetings.
Assists with the development and implementation of operating plans for achieving corporate objectives with the smaller strategic customer base.
Retains and grows distribution revenue (electric), promotes value added services and products and distributed generation programs.
Analyzes data and runs reports to identify trends and priorities for optimal work management.
Performs various financial accounting and reporting tasks.
Responding to emergency situations to meet customers’ needs is part of every employee’s role.
May be called to assist during an emergency outside of normal responsibilities, work hours and location.

Requirements

Excellent communication skills (verbal and written).
Strong interpersonal skills.
Management skills (leading, coaching, hiring, holding people accountable, etc.).
Strong business acumen.
Technical knowledge of electric and gas distribution systems.
Ability to use PC desktop applications (e.g., Microsoft Word and Excel).
Applicants requiring visa sponsorship to start employment with Eversource will not be considered.
May consider applicants nearing completion of a degree with direct experience.
Experience in the solar or power services sector with a focus on electrical distribution preferred.
Working knowledge of Work Management systems.
Must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.

Skills

Communication
Interpersonal skills
Management
Business acumen
Technical knowledge of electric and gas distribution systems
PC desktop applications (Microsoft Word and Excel)
Solar or power services sector experience
Electrical distribution
Work Management systems

Location

Hybrid

Work Type

Hybrid
Regular

Experience Level

One (1) plus years’ customer care work experience.

Education Level

College degree in Business Administration, engineering, or related discipline.

Salary/Compensations

$82,420.00-$91,580.00

Benefits

Competitive total rewards program.
Overview of benefits programs available on careers site.
Eligible for a potential incentive.

About the Company

Eversource Energy is an Equal Opportunity Employer.
VEVRRA Federal Contractor

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.