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About the Role
This Specialist Solution Engineer role sits within Salesforce's Emerging Business Unit, focusing on products in a similar growth lifecycle phase. The EBOU's mission is to incubate, scale, and grow these solutions with a startup mindset. You'll operate as a subject matter expert, articulating the value of our solutions and their seamless integration within the broader Salesforce portfolio. This is a dynamic role where your ability to think outside the box, challenge the status quo, and identify solutions that drive sales will be key to our team’s success.
Responsibilities
- Demonstrate and evangelize IT Service Management (ITSM) solution.
- Showcase how Agentforce IT Service replaces outdated “portal-to-ticket” systems with an agent-first, conversation-first, workflow-driven experience.
- Highlight how the solution helps companies deliver conversational, always-on support.
- Explain how the solution automates end-to-end incident management.
- Illustrate how the solution unifies IT and HR service on one platform.
- Demonstrate the native CMDB for full visibility.
- Showcase how the solution boosts productivity and reduces costs.
- Explain how the solution enables the agentic enterprise.
Requirements
- Subject matter expert in IT Service Management (ITSM).
- Ability to articulate the value of solutions and their integration within the broader Salesforce portfolio.
- Ability to think outside the box.
- Ability to challenge the status quo.
- Ability to identify solutions that drive sales.
Skills
- AI
- CRM
- IT Service Management (ITSM)
- Salesforce Service Cloud
- Einstein
- Configuration Management Database (CMDB)
Location
- California
- New York
- Boston
- Chicago
- Seattle
- Washington DC
Work Type
- Full-time
Experience Level
- Specialist
Salary/Compensations
- $134,750 - $180,250 annually
- $148,190 - $198,170 per year in California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC
Benefits
- Time off programs
- Medical
- Dental
- Vision
- Mental health support
- Paid parental leave
- Life insurance
- Disability insurance
- 401(k)
- Employee stock purchasing program
About the Company
- Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
- Salesforce is leading workforce transformation in the agentic era.
- Agentforce is the future of AI, and you are the future of Salesforce.
Equal Opportunity
- Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
- Salesforce believes in equality for all and is committed to creating a workplace that’s inclusive and free from discrimination.
- Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
- Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
- Salesforce believes in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.