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About the Role
This role is an opportunity to bring energy and curiosity to Retail Shops, acting as a key player in delivering outstanding hospitality in the dynamic world of retail betting. You will thrive on pace, enjoy taking initiative, and be ready to adapt when things change.
Responsibilities
- Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
- Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
- Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
- Adapting to changing situations while maintaining a strong customer-focused approach when hosting
- Fulfilling social responsibility duties by adhering to established guidelines and regulations
Requirements
- Excellent customer service skills, ensuring customers receive a friendly, professional and positive experience.
- Proactive and results-driven, with the ability to work in a fast-paced betting shop environment.
- Confident communication and problem-solving skills, with the ability to handle customer queries and resolve issues effectively.
- Adaptable and enthusiastic, with a willingness to learn, support team members and maintain high standards of shop operations.
- Excellent hosting skills, creating a welcoming and enjoyable experience for every customer
Location
- London
Work Type
- Permanent
Salary/Compensations
- Starting Salary £14.40 per/h
Benefits
- Competitive salary including pay increase after
- Performance Bonus & Promotional rewards
- Annual & Quarterly rewards
- Flexible work patterns
- Family Leave (Adoptive, Parental Leave & Wedding Leave)
- Company Sharesave Scheme (discount on Flutter Shares)
- Life Cover
- Company Pension Scheme.
- Company Sick Pay
- Birthday Leave
- Employee Assistant Programme (including up to 6 free counselling sessions)
- Company Social Events.
- Groupon Discount Scheme
- Eyecare vouchers
About the Company
- Paddy Power has been breaking and re-writing the rules since 1988, from on-track bookmakers, to cheeky upstart mischief-makers, to part of the largest betting & gaming technology company in the world. Although we’ve grown to the betting behemoth we are today, we’ve not forgotten our roots. We continue to offer great value and entertainment to our customers and keep them at the heart of what we do.
- As part of the UK & Ireland region of Flutter – Paddy Power is included in a collection of big-hitting entertainment brands such as Betfair, PokerStars, Sky Bet, Sky Gaming and tombola.
- Flutter is the world’s #1 online sports betting and gaming operator and home to some of the UK and Ireland’s most recognisable brands, including Paddy Power, Betfair and Sky Bet. We set the pace for our industry. And we’re always looking for what’s next.
- Here, good ideas move fast. You’ll work with sharp people, solve problems at serious scale and be backed to challenge how things are done. Using our unmatched scale, we share ideas, tech and expertise across our brands and locations, turning great thinking into global impact.
Equal Opportunity
- Flutter Entertainment ("Flutter") is committed to creating an inclusive and accessible recruitment process, ensuring every candidate can participate fully and fairly. We welcome requests for adjustments at any stage of the hiring journey and throughout employment.
- If we are unable to meet a requested adjustment, we will work with you to explore suitable alternatives and ensure a fair and supportive process. Our goal is to enable all individuals to thrive, removing barriers so they can reach their full potential.