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About the Role

Luxury Presence is seeking a Senior Manager of CS Operations to own fulfillment operations end-to-end, focusing on tooling, automation, and process improvements to enhance client launch speed and quality. This role requires a proactive individual who can learn quickly, develop a strategic point of view, and drive adoption of new processes and tools, with an AI-forward approach.

Responsibilities

Own the roadmap for fulfillment tools and automations, from scoping through build, launch, and adoption.
Partner with internal tools engineers by providing clear briefs on problems and desired outcomes.
Rebuild and consolidate existing automations to ensure reliability, documentation, and maintainability.
Map the current and ideal launch workflow, identifying opportunities for automation.
Design processes that consolidate workflows and integrate new needs where possible.
Establish the operational definition of 'launch-ready' with fulfillment leadership.
Present prioritized recommendations to stakeholders with clear rationale.
Establish baselines for cycle time, rework, and manual effort, and set targets.
Differentiate between tool adoption and actual impact on metrics.
Collaborate with fulfillment, onboarding, and engineering leaders to minimize errors and rework.
Translate business needs to technical teams and vice versa.

Requirements

5+ years in operations at a SaaS or tech company (implementation operations, professional services operations, CS operations, revenue operations, or similar).
Hands-on experience in frontline work (e.g., implementation, web production, onboarding, delivery) prior to moving into operations.
Proven track record of building and shipping internal tools, automations, or systems from scratch, with successful adoption.
Experience in fast-moving, high-growth environments with significant autonomy.
Ability to own problems and drive them to completion without constant direction.
Proactive questioning and formation of clear points of view.
Demonstrated ability to say no to stakeholders with clear reasoning.
Judgment to balance shipping fast with iterating versus slowing down for thoroughness.
Learning through observation of actual work processes.
Openness to feedback and ability to adapt plans based on evidence.
Clear and concise communication of complex situations, especially to executives.

Skills

Active, daily use of AI tools with examples of automated workflows.
Comfort with workflow automation platforms (n8n, Zapier, Workato, or similar).
Experience with Salesforce or similar systems of record.
Strong analytical skills: defining metrics, building baselines, and decision-making.
Website production, web agencies, or website platforms (nice to have).
Familiarity with real estate technology, MLS data, or IDX integrations (nice to have).
Experience as an internal product owner for ops-built tools (nice to have).

Location

Remote

Work Type

Full-time

Experience Level

Senior Manager

Salary/Compensations

$140,000 - $165,000 a year

Benefits

Bonus
Competitive equity
Full benefits

About the Company

Luxury Presence is building the AI growth platform for real estate, backed by top investors and on track for significant revenue growth.
The company is a Series C, fast-growing proptech and marketing sector company challenging the status quo with innovative technology for real estate professionals.
Luxury Presence is a team of agile and tenacious innovators driving the industry forward with game-changing products.
Founded in 2016, the company has grown to a global team, ranked on the Inc. 5000 list for three consecutive years.
Luxury Presence is backed by world-class investors and has raised significant funding.
Over 18,000 real estate businesses rely on the platform, including top-ranked agents and powerful brokerages.
The company has consistently received Best Place to Work awards and industry recognition for its innovation and leadership.

Equal Opportunity

Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Artificial intelligence (AI) tools may be used to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist the recruitment team but do not replace human judgment. Final hiring decisions are made by humans.