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About the Role
We are seeking an IT Support Engineer to streamline the onboarding process for new hires, ensuring they receive their necessary equipment and access on day one. This role also serves as the primary IT contact for our London and Marbella offices, focusing on efficient ticket resolution and meticulous record-keeping.
Responsibilities
- Ensure every new joiner receives a set-up Windows or Mac device, working accounts, and an IT induction on day one.
- Remove leaver access on their last day, ensuring no residual access remains.
- Resolve 1st and 2nd line IT requests across all offices, tracking tickets to proper closure.
- Maintain auditable records of access, clarifying who has access and who approved it.
- Keep devices patched, compliant, and accurately tracked in the asset register.
- Develop run books and user guides for consistent routine fixes and self-service problem-solving.
- Utilize Power Automate to build workflows that automate repetitive tasks.
Requirements
- 2+ years in a 1st/2nd line IT support role.
- Hands-on setup of Windows and Mac devices for new starters.
- Day-to-day experience working from a ticketing system (Jira or similar).
- Hands-on Microsoft 365 administration, including SharePoint and Teams.
- A disciplined approach to documenting access and keeping records audit-ready.
- Ability to work from our London office on a hybrid basis.
Skills
- Jira
- Microsoft 365 administration
- SharePoint
- Teams
- Windows device setup
- Mac device setup
- PowerShell
- Power Automate
- SaaS administration
- Confluence
- Slack
- Zoom
Location
- London
- Marbella
Work Type
- Hybrid
- Remote
Experience Level
- 2+ years
Benefits
- Competitive salary
- Annual discretionary bonus scheme
- Employee wellbeing benefits
- 25 days holiday
- Public holidays
- Private Medical Insurance
- Enhanced Pension Scheme
- Flexible working arrangements
About the Company
- NexGen Cloud is a fast-growing GPU cloud and AI infrastructure business.
- We are the company behind Hyperstack, a self-serve, on-demand cloud platform for high-performance AI, HPC, and compute-heavy workloads.
- Hyperstack is powered by 100% renewable energy and NVIDIA architecture.
- We offer compute solutions without the cost or complexity of legacy cloud.
- We move fast, solve hard problems, and build things that matter.
- We provide ownership, real impact, and a front-row seat to a significant infrastructure shift.
Equal Opportunity
- We welcome applications from all backgrounds.