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About the Role

The Patient Support Services Associate is the “Face of Bassett” to patients and visitors, providing outstanding service, friendliness, and a strong desire to help. This role is crucial for ensuring timely, accurate, safe, and effective transfer of patients and equipment throughout the hospital complex, contributing to a safe and pleasant atmosphere for all.

Responsibilities

Transfer patients throughout the hospital complex.
Track, coordinate, and deliver equipment throughout the hospital.
Adhere to all safety and infection control policies and procedures.
Provide assistance in other duties as assigned by Bed Management and Call Center colleagues.
Respond appropriately to requests for services, completing tasks with patient privacy and wellbeing in mind.
Respond immediately when paged and seek necessary equipment/assistance for safe patient transfer.
Follow established standards for priority and response.
Provide immediate response for Code Blue/Rapid Response/Medical Assistance, Stat Labs and Pharmacy, and Blood Bank pick-up/delivery.
Complete patient moves and transfers within specified timeframes (5-10 minutes for testing areas, floor to floor, discharges/admissions, Stat Bed Requests; 15 minutes for room to room and equipment).
Provide lifting assistance as available.
Perform Equipment, Oxygen and Clutter Rounds as available.
Transport patients by wheelchair, stretcher, and/or escort, using precautionary measures for safety and satisfaction.
Ensure patients have necessary equipment and basic needs met prior to transport, notifying nurses of unmet needs.
Ensure patient is ready to travel and has non-slip socks prior to travel.
Ensure patient safety during transport by securing feet on footrests, hands inside stretchers/wheelchairs, raising bed rails, and proper placement of linen, IV lines, oxygen tubing, and Foley catheter tubing.
Bring all necessary patient belongings (e.g., dentures) during transports.
Ensure Ticket-To-Ride is filled accurately and completely.
Ensure the bed alarm is set, bed is plugged in, patient has access to nurse call light, and cords are not trip hazards upon returning patient to room.
Ensure bedside table is within reach and patient needs are met before leaving the room.
Remove clutter and unnecessary items from rooms for safety.
Assist with discharging patients, completing paperwork, and escorting patients and families to vehicles.
Notify nursing personnel of patient arrival, ensure TTR is signed, and remove oxygen tank after patient is connected to wall oxygen.
Provide safe patient care using Safe Patient Handling techniques.
Ensure knowledge of infection control and safe patient handling to protect self and others.
Follow all guidelines, policies, and procedures set forth by Team Leader, Manager, and Director.
Safely transport patients on oxygen using the oxygen protocol.
Transport patients on full tanks of oxygen when moving to and from necessary testing.
Ensure RN is present during transport when patient is on greater than 4L of oxygen.
Ensure all oxygen tanks are brought back to the designated area when patient is connected to wall oxygen.
Ensure all oxygen tanks at or below 500 PSI are returned to the empty bin for refilling.
Ensure all floors and units have oxygen cages and bed poles readily available.
Assist in the maintenance and availability of wheelchairs and stretchers, ensuring they are clean, safe, and ready for use.
Disinfect equipment and tools required for patient use.
Report all repair problems within 1 hour.
Contribute to the hospital safety program by reporting safety hazards of malfunctioning items.
Check equipment daily to ensure appropriate stock and contact company if rental equipment is needed.
Maintain and inspect equipment for cleanliness and proper assembly prior to patient use.
Track and document proper equipment model number for accurate billing.
Keep corridors free of obstructions and clutter for safety and appearance.
Disinfect equipment before and after patient use per Infection Control standards.
Place wheelchairs in strategic areas for patient convenience and staff use.
Wipe down wheelchairs after each patient use or per Infection Control policy.
Track and deliver equipment including, but not limited to, comp boots, kangaroo pumps, IVAC’s, PCA’s, beds, mattresses.
Use initiative to find equipment and deliver it within established time frames.
Assist the Sterile Processing Department with cleaning of equipment.
Clean and inspect pumps and channels per Infection Control standards.
Wipe down equipment when returning to the storage area per Infection Control Standards.
Seek needed equipment when requested.
Handle deceased patients, transferring documentation, certification, and personal effects.
Respond to morgue calls within a 10-minute standard.
Ensure all deceased patient belongings and documentation are accurate and complete at the time of pick-up.
Act as a back-up to Security for timely release of deceased patients.
Check tags with the deceased and match to the Certificate to ensure proper identification upon release.
Deliver death folder and chart to Pathology for autopsy cases.
Ensure all paperwork is delivered to HIM.
Perform daily rounding to ensure accuracy of deceased count and paperwork.
Notify Pastoral Care Department if deceased has been in the morgue greater than 2 days or if 3 or more are present.
Complete all tasks with customer service first.
Help create a culture of teamwork, caring, competence, and compassion.
Complete employee health assessment annually, including PPD testing.
Learn and practice learning organization principles.
Attend monthly staff meetings (90% or greater).
Comply with all policies and procedures related to safeguarding patient information and HIPAA.
Attend meetings directly related to job functions and represent the department in work groups.
Attend in-services provided by Team Leader/Manager.
Review any paperwork for the department.
Check daily with unit clerk for any concerns/changes to daily routine.
Perform other duties as requested.

Requirements

Heavy Work - Exerting up to 100 lbs. of force occasionally, and/or up to 50 lbs. of force frequently, and/or up to 20 lbs. of force constantly to move objects.
Occasional crouching, typing/clerical/dexterity, kneeling, repetitive motion, seeing/monitor/computer use.
Frequent grasping, hearing, lifting, pulling, pushing, reaching, standing, stooping, talking, walking, visual acuity (color, depth, perception).
Constant fit testing.
Occasional chemical and radiation/radiant energy exposure.
Frequent bodily fluids/bloodborne exposure.
Occasional odors.
No travel required.

Skills

Customer Service

Location

Work Type

Full-time

Experience Level

Education Level

High school diploma or GED equivalent preferred

Salary/Compensations

USD $16.65/Hr. - USD $24.97/Hr.

Benefits

Paid time off, including company holidays, vacation, and sick time
Medical, dental and vision insurance
Life insurance and disability protection
Retirement benefits including an employer match

About the Company

Bassett Healthcare Network is committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible.
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.

Equal Opportunity

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.