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About the Role
Sage is hiring a Client Success Manager to own relationships with regional and community leaders across strategic operators. You will guide customers through the full post sales lifecycle, drive strong adoption of our nurse call, fall detection and analytics products, and lead pilots that demonstrate measurable impact that results in Net Operating Income (NOI). This is a field forward role with regular on site time to understand how Sage is used in daily practice, strengthen staff engagement, and champion customer feedback internally.
Responsibilities
- Own strategic relationships with regional operators and community leadership teams, understand their operational goals, and ensure Sage is positioned as a trusted partner in improving resident safety, caregiver workflow, and NOI outcomes
- Define success plans for each community and client enterprise, set measurable quarterly targets, and guide partners toward goals related to adoption, response time improvement, clinical workflow efficiency, and expansion readiness
- Lead QBRs with regional and C-suite stakeholders that showcase the value of Sage
- Surface and qualify expansion opportunities (CSQLs) across communities, partner with the Growth team to shape clear “why expand” business cases
- Analyze resident care, clinical, and staffing data to identify trends and insights at both the community and portfolio levels, translating findings into clear value and actionable recommendations.
- Observe and understand how users are using Sage, identify areas of improvement and communicate feedback to teams internally
- Serve as the voice of the customer by capturing on the ground insight and translating it into clear, actionable needs for Product, Engineering, and Support
Requirements
- At least five (5) years of experience working in a client success or account management role at high growth saas companies
- Experience in managing enterprise level accounts with senior stakeholders
- Proven track record of driving high NRR and renewal rates
- Self-starter with desire to take ownership of key company initiatives and drive success; thriving in ambiguity and not scared of a challenge
- Passion for Sage's mission to improve care for older adults and their caregivers
- Demonstrated expertise in executive stakeholder management, data-driven decision making, building scalable processes, and driving measurable customer outcomes
- Strong communicator with the ability to influence cross-functional priorities and translate customer insights into product and business decisions
- Industry expertise in senior living or related sectors, with the ability to apply that knowledge to deliver customer value
Skills
- Client Success
- Account Management
- SaaS
- Enterprise Account Management
- NRR
- Renewal Rates
- Executive Stakeholder Management
- Data-Driven Decision Making
- Process Building
- Customer Outcomes
- Communication
- Cross-functional Influence
- Customer Insights
- Product Decisions
- Business Decisions
- Senior Living Industry Expertise
Location
- New York City
Work Type
- Hybrid
- Remote (up to 2 days/week)
Experience Level
- 5+ years
Salary/Compensations
- $120,000 to $140,000 USD
Benefits
- Competitive base compensation
- Stock options
- Fully-paid health and dental insurance coverage
- Vision insurance
- Membership to premium primary and urgent care
- Online medical health providers
- Take as you need time off policy
- 7 paid holidays
- Company wide winter break
- Office lunch
- Fully stocked snack bar
About the Company
- Sage is on a mission to improve care and quality of life for older adults, starting with those residing in senior living facilities.
- Sage is a small, tight team of ambitious, multi-disciplinary entrepreneurs.
- We are a software-enabled, mission-driven company, and are focused only on the problems that are central to achieving that mission.
- At Sage, we work hard and fast but also know that to build a truly important company, we need to treat our work as a marathon, and not a sprint. The journey matters.
Equal Opportunity
- Sage is an equal opportunity employer that is committed to diversity and inclusion in the workplace.
- We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
- This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.
- Sage makes hiring decisions based solely on qualifications, merit, and business needs at the time.