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About the Role

FIRST is a global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. We manage over 37,000 events and projects annually across 110 countries, serving over 130 brands, with a specialization in Fortune 500 companies.

Responsibilities

Develop and execute account sales plans and growth strategies.
Manage contract renewals, maintenance, and SOWs/Work orders.
Oversee scope of work and ensure contractual compliance.
Manage account budgets and financial forecasting.
Serve as the primary point of contact for client communications and initiatives.
Identify opportunities to add value and deepen client relationships.
Lead quarterly business reviews and maintain Salesforce records.
Manage subcontractor contracts and compliance.
Support executive-level account reporting and presentations.
Collaborate with marketing and strategy teams for tailored client communications.
Act as the main point of contact for new business opportunities.
Lead and own the proposal lifecycle, including initial client briefs and RFP processes.
Create and update budgets with the Commercials team.
Conduct handovers for service implementation.
Interact and collaborate with Agency and Solutions activities within the account.
Contribute to industry insights and best practices.
Maintain awareness of relevant market trends and industry developments.

Requirements

10+ years of experience preferred in an agency or events environment, with experience in client management and event delivery on large client accounts.
Strong track record of meeting and exceeding account/departmental targets and objectives.
Experience with corporate/financial clients is highly preferred.
Extensive experience in working with and managing senior clients.
Strategic thinker with the ability to make decisions and recommend actionable strategy.
Critical thinker and trusted advisor.
Innovative, creative, and self-motivated individual open to new ways of working.
Comfortable discussing strategy, business processes, financials, and data.
Excellent written and verbal communication skills.
Ability to work collaboratively, solicit input, and navigate a highly matrixed organization.
Ability to create change management plans.
Excellent project and task management skills.
Knowledge and understanding of data and reporting.
Resourceful and highly motivated individual able to work independently.
Ability to think analytically and remain calm under pressure.
Willing to travel when required.
Ambitious, proactive, and resourceful; solutions-oriented.
Experience working in a global organization.

Skills

Client management
Commercial acumen
Business development
Interpersonal skills
Sales planning
Contract management
Financial management
Forecasting
Communication
Project management
Task management
Data analysis
Reporting
Strategic thinking
Critical thinking
Innovation
Creativity
Problem-solving

Location

London
New York
Singapore
Global Opportunities

Work Type

Hybrid

Experience Level

Senior
10+ years

Benefits

Private Medical Insurance with BUPA from day one
28 Days Annual Leave PLUS Bank Holidays
Personal Volunteer Day
20 Days of Sick Pay each Year
Enhanced Parental Leave (Maternity & Paternity)
Wellness Stipend
Complimentary access to Headspace, Rocket Lawyer & Maven
Life Insurance
Employee Assistance Program (EAP)
Cycle to Work Scheme
Season Ticket Loan
Mobile Phone Allowance
Pension Scheme Enhancements
Discretionary Bonus Structure

About the Company

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services.
For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.
Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors.
FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.
Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Equal Opportunity

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.
FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics.
If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.