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About the Role

The Senior Account Director III is responsible for the strategic direction and growth of the account, including client engagement, satisfaction, financial performance, profitability, contracts, and invoicing. This role serves as the primary point of contact for external clients and internal FIRST teams, ensuring account health and consistency across regions. The ideal candidate will lead on client service, foster a team-based approach, and embody the FIRST brand, demonstrating exceptional client management, commercial acumen, business development experience, and interpersonal skills.

Responsibilities

Develop and execute account sales plans and growth strategies for existing accounts.
Manage contract renewals and maintenance, including SOWs/Work Orders, Purchase Orders, and overall contract management.
Oversee scope of work and ensure mutual contractual compliance, meeting KPIs and SLAs.
Manage financial aspects including invoicing, account budget management, and accurate forecasting.
Serve as the unified point of contact for communications between FIRST and client stakeholders.
Identify opportunities to add value, deepen client relationships, and extend services.
Lead the development of and adherence to the annual client engagement plan.
Develop a thorough understanding of the client’s business and industry.
Manage global account issue escalations.
Lead quarterly business reviews.
Maintain accurate records in Salesforce.
Manage subcontractor contracts and compliance.
Support executive-level account reporting and presentations.
Collaborate with marketing and strategy teams for tailored client communications.
Act as the main point of contact for new business opportunities.
Drive business development by understanding client needs and identifying where FIRST can add value.
Create account planning approaches and develop a pipeline of growth opportunities.
Qualify new business opportunities and engage internal expertise.
Own and lead the proposal lifecycle, from initial client brief to contracting.
Collaborate with the Commercials team to create and update budgets.
Conduct handover for implementation of service.
Interact and collaborate with Agency and Solutions activities within the account.
Contribute to industry insights and best practices.
Maintain awareness of relevant market trends and industry developments.

Requirements

10+ years of experience preferred in an agency or events environment, with experience in client management and event delivery on large client accounts.
Strong track record of meeting and exceeding account/departmental targets and objectives.
Extensive experience working with and managing senior clients.
Strategic thinker with the ability to make decisions and recommend actionable strategy.
Critical thinker and trusted advisor.
Innovative, creative, and self-motivated individual open to new ways of working.
Comfortable discussing strategy, day-to-day business processes, financials, and data.
Excellent written and verbal communication skills.
Ability to work collaboratively, solicit input, and navigate a matrixed organization.
Ability to create change management plans.
Excellent project and task management skills.
Knowledge and understanding of data and reporting.
Resourceful individual with the ability to work independently, think analytically, and remain calm under pressure.
Willing to travel when required.
Ambitious, proactive, and resourceful; solutions-oriented.
Experience working in a global organization.

Skills

Client Management
Commercial Acumen
Business Development
Interpersonal Skills
Strategic Thinking
Critical Thinking
Innovation
Creativity
Communication Skills
Collaboration
Project Management
Task Management
Data Analysis
Reporting
Problem Solving
Adaptability

Location

New York
Singapore
London
Global

Work Type

Hybrid
Full-time

Experience Level

Senior
10+ years

Salary/Compensations

$158,922.00 - $182,760.00
Eligible for an annual discretionary bonus

Benefits

Medical, Dental & Vision (including HDHP with HSA option)
401(k)
Five Flexible Spending Accounts Options
Generous Paid Time Off Allowance
Employee Assistance Program (EAP)
Life, Disability & Pet Coverages
Wellness Stipend
Mobile Phone Allowance
Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
Aura Identity Theft Protection

About the Company

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services.
FIRST utilizes flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.
Manages over 37,000 events & projects annually across 110 countries, serving 130+ brands, specializing in Fortune 500 companies within Financial Services, Technology, Healthcare, Media, and Professional Services sectors.
FIRST is part of the broader Encore family of companies, a global leader in event production and technology.
Recognized for excellence, including 2026 Chief Marketer Agency of the Year and the Ad Net Zero Award for sustainability.
Has a presence in 7 countries worldwide, with headquarters in London, New York, and Singapore.

Equal Opportunity

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.
FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
FIRST will not tolerate discrimination or harassment based on any of these characteristics.
If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.