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About the Role
First Choice Coffee Services is seeking a Service Technician Supervisor to join their growing team. This role involves performing service activities, instructing customers, and repairing coffee equipment to ensure workplaces are fueled with quality office coffee solutions.
Responsibilities
- Perform scheduled and unscheduled service activities, including emergency service calls, preventive maintenance, installations, and equipment removals at customer locations.
- Understand the specifications, products, and service requirements for all accounts.
- Instruct customers on the proper use of equipment, respond to inquiries, and communicate customer inquiries to appropriate staff.
- Complete all service calls and related paperwork accurately and timely.
- Turn in money, checks, receipts, and other documentation generated by customer service calls daily.
- Refurbish and repair coffee equipment for use at customer sites.
- Ensure assigned service vehicle undergoes routine maintenance, obey traffic laws, and maintain a valid driver’s license.
- Assume route driver duties during absences and perform other deliveries as needed.
- Maintain and clean the service area.
- Receive, organize, and maintain parts for equipment.
- Prepare records such as service orders, product disbursement sheets, monthly inventory, and parts inventory.
- Maintain proper parts inventory for assigned service vehicle and inventory parts monthly.
- Perform detailed diagnostics, repairs, and testing of equipment brought back to the warehouse.
- Disassemble, clean, and rebuild benched machines.
- Test repaired equipment to ensure proper functionality.
- Perform other duties as assigned by management.
Requirements
- High school diploma or equivalent
- Past Experience is a plus
- Valid Drivers License
Education Level
- High school diploma or equivalent
Salary/Compensations
- $24.00-$26.00 per hour
Benefits
- Monthly Bonus Opportunities
- 401(k) and company matching
- Medical, Dental and Vision Insurance
- Employee Assistance Program
- Flexible Spending Account
- Life insurance
- Paid vacation and sick time
- 9 paid holidays
About the Company
- At First Choice Coffee Services, we’re on a mission to fuel workplaces across the nation with unbeatable customer service and top-quality office coffee solutions.
- For nearly 50 years, we've proudly served businesses throughout the U.S., delivering premium coffee experiences right to their break rooms.
- Be part of a trusted, established company
- Enjoy a supportive, team-oriented work culture
- Take pride in helping businesses stay fueled and focused
- Bring your drive, reliability, and commitment to excellence—and let’s brew success together!
Equal Opportunity
- Daiohs USA is committed to providing all applicants and employees equal employment opportunities when it comes to hiring, job assignments, compensation, benefits, training, and all other work-related matters.
- Personnel decisions at Daiohs are made without considering someone’s legally protected characteristics, such as their race, color, religion, gender, gender identity or expression, pregnancy, sexual orientation, marital status, age, national origin, ancestry, citizenship, physical or mental disability, genetic information or characteristics, diagnosis or history of cancer, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.