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About the Role

FIRST is a global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. We manage over 37,000 events and projects annually across 110 countries, serving over 130 brands, with a specialization in Fortune 500 companies.

Responsibilities

Implement and manage event registration websites, app builds, and other technological aspects for assigned events.
Troubleshoot technical issues related to event technology.
Manage client communications including save-the-dates, invitations, registration, and confirmations.
Maintain database consistency, accuracy, and generate lists.
Communicate effectively with internal and external clients, responding to queries within service level agreements.
Collaborate with the Event Delivery team on program logistics, production, and implementation.
Manipulate data to provide relevant registration information, statistics, and analytics.
Coordinate event materials such as name badges, tent cards, place cards, and signage.
Support registration desk flow design, setup, and provide onsite support.
Serve as the lead contact for attendee management and technology vendors.
Create and distribute post-event client surveys.
Adhere to standard operating procedures and compliance processes, maintaining comprehensive event files.
Reconcile third-party vendor invoices, including badging and attendee tracking.
Identify cost savings and value-adds for clients.
Track and maintain time spent on projects.
Assist with training new joiners and mentoring existing team members.
Stay updated on emerging technologies, popular culture, and trends, and inform team members.

Requirements

5+ years of experience in Attendee Data Management and Event Technology.
Experience with entry-level meeting planning and coordination, including registration and event technology.
Advanced proficiency in Microsoft Office, with a focus on Excel.
Proficiency with registration website platforms such as Cvent, Splash, Certain, Aventri, Eventbrite.
General knowledge of HTML and CSS is a plus.
Ability to manage multiple projects simultaneously.
Strong written and oral communication skills at all levels.
Motivated, self-starter with the ability to take direction and work independently.
Ability to think innovatively.
Flexible and willing to work outside of normal business hours (evenings, weekends).
Willing to travel when required to be on-site at events.

Skills

Event Technology
Attendee Data Management
Meeting Planning
Registration
Microsoft Excel
Cvent
Splash
Certain
Aventri
Eventbrite
HTML
CSS
Project Management
Client Communication
Database Management
Technical Support

Location

Hybrid
New York

Work Type

Hybrid

Experience Level

5+ years

Salary/Compensations

$86,091.00 - $99,005.00

Benefits

Medical, Dental & Vision (including HDHP with HSA option)
401(k)
Five Flexible Spending Accounts Options
Generous Paid Time Off Allowance
Employee Assistance Program (EAP)
Life, Disability & Pet Coverages
Wellness Stipend
Mobile Phone Allowance
Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
Aura Identity Theft Protection
Discretionary Bonus Structure

About the Company

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services.
We utilize three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.
Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors.
FIRST is part of the broader Encore family of companies.
Encore is a global leader in event production and technology.
Recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.
With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

Equal Opportunity

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.
FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics.
If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.