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About the Role
The Member Services Representative (MSR) is the first point of contact for members and guests, responsible for providing exceptional customer service, handling membership inquiries and transactions, and maintaining a clean, comfortable, and friendly environment. This role ensures a positive member experience through professional interactions and a strong understanding of club culture, policies, and procedures.
Responsibilities
- Greet members, prospective members and guests in a friendly, and professional manner.
- Create a positive club experience by providing outstanding customer service.
- Respond to member questions and concerns promptly and courteously.
- Assist members with account inquiries, changes, and billing questions.
- Provide information about Planet Fitness memberships and amenities.
- Assist potential members with tours and sign-ups.
- Promote and explain current membership specials and upgrades.
- Meet or exceed membership and customer service goals.
- Check members into the system using club’s POS system.
- Answer phones professionally and efficiently.
- Process new memberships, cancellations and payments accurately.
- Follow opening and closing procedures as assigned.
- Respond promptly and professionally to members’ questions and concerns and inform Assistant Manager or General Manager if any issues arise.
- Maintain cleanliness and neatness of the club by performing assigned cleaning duties throughout the shift.
- Help maintain the cleanliness of the facility, including restrooms, locker rooms, and workout areas.
- Ensure weights are returned to appropriate rack area.
- Regularly walk the floor to ensure the club remains clean, organized, and safe.
- Refill cleaning stations and supplies as needed.
Requirements
- Must submit to a background check consisting of a National Criminal Scan, National Sex Offender Registry, National Security/Terrorist Watch List and County Criminal Search.
- Continued employment will be based on satisfactory outcome of the background check.
- Must be able to obtain and maintain CPR/AED Certification within time frames required by company.
- Must maintain physical ability to perform CPR/AED in the event of a medical emergency.
- Must obtain Tanning Certification within time frame required by company.
- Must be 18 year of age or older.
- Upbeat, professional and positive attitude and strong work ethic.
- Reliable, punctual and dependable.
- Professional, respectful, and solutions-oriented in member and employee interactions.
- Commitment to cleanliness and creating a positive member experience.
- Ability to learn and apply company cleaning practices, policies, and procedures.
- Ability to read and follow verbal and written instructions.
Skills
- Customer Service
- Sales
- Membership Support
- Front Desk Operations
- Cleanliness and Maintenance
- CPR/AED Certification
- Tanning Certification
- Bilingual English/Spanish encouraged
Location
- On-site
Work Type
- Full Time
- Overnight
Experience Level
- 18 years of age or older
Education Level
- High school diploma or equivalent preferred
Benefits
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
- 401(k)
- 401(k) matching
- Dental insurance
- Free Black Card Membership
- Healthcare and Dependent Care Flexible Spending Accounts
- STD, LTD, Term Life Insurance and other benefits
About the Company
- Contribute to changing people’s lives every day by helping us create a healthier Planet!
- Work alongside an amazing group of talented, dynamic professionals!
Equal Opportunity
- We are an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by applicable law.
- Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
- Note: We participate in E-Verify for all Utah locations.