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About the Role
Responsible for end-to-end workflow management within your pod, turning validated briefs into clear plans, keeping timelines and risks visible, and ensuring work progresses through each stage of production without friction. Focus on delivery, bringing structure, accuracy, and good judgment to a high-volume, multi-brand environment, while helping to embed automation and Gen AI tools into workflows.
Responsibilities
- Responsible for day-to-day workflow management in your pod, moving projects from brief to delivery on time and to standard
- Turn validated briefs into clear project plans with timelines, milestones and deliverables
- Manage all work in OMG, keeping job tracking accurate, statuses current and deadlines visible
- Partner with the Account Director to align on priorities and delivery expectations, identify risks early and keep momentum
- Coordinate with Designers and QC Specialists to ensure smooth handoffs, prevent bottlenecks and keep every workstream clear
- Monitor progress against SLAs and flag risks to timelines, scope changes and workflow disruptions as soon as they appear
- Keep the pod aligned on priorities and expectations through clear, timely internal communication
- Give the Account Director accurate, timely status updates to support client delivery communications
- Reinforce defined workflows and processes so delivery stays consistent and system-led
- Spot opportunities to improve efficiency and propose changes to pod workflows
- Support the integration of automation and Gen AI tools into delivery workflows to improve speed and scalability
- Make day-to-day delivery decisions within agreed workflows, and escalate scope, risk and priority changes to the Account Director
Requirements
- Proven capability in project or delivery management, ideally in an agency or marketing environment
- Skill in managing multiple projects at once and adapting when priorities change
- Working on HTML/email marketing campaigns
- Proficient in utilizing Monday.com project management software
- Strong organisation and careful attention to detail, with a proactive approach to solving problems
- Clear communication and sound judgement when working with designers, QC specialists, account teams and client-side stakeholders
- Proficiency in Adobe Workfront and Microsoft 365, and comfort learning new tools and platforms
- Experience working with agile or other structured project management methods
- Understanding of integrated, cross-channel marketing campaigns
- Familiarity with digital marketing tools, analytics platforms and client reporting
- Experience integrating technologies or automation into workflows
- Ability to build positive working relationships with client-side teams while maintaining a high standard of agency service
- Advanced use of Gen AI and automation tools to improve delivery efficiency and output quality
- Experience designing AI-assisted workflows for yourself and your pod
- Ability to share effective AI tool practice with colleagues
- Agentic thinking for complex, multi-step delivery challenges: breaking work into clear stages and finding the most efficient path
- Strong understanding of AI capabilities and limitations, with rigorous human oversight.
Skills
- Project management
- Delivery management
- Workflow management
- HTML/email marketing campaigns
- Monday.com
- Adobe Workfront
- Microsoft 365
- Agile project management
- Integrated marketing campaigns
- Digital marketing tools
- Analytics platforms
- Client reporting
- Automation integration
- Gen AI
- Agentic thinking
Location
- Toronto, Ontario
Work Type
- Full-time
Experience Level
- Intermediate
- Mid-Senior
Salary/Compensations
- $80,750—$90,250 CAD
About the Company
- Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands.
- Partners with over 300 clients in 40+ countries.
- Unique model drives creativity and efficiency, delivering tailored solutions.
- Part of The Brandtech Group, at the forefront of leveraging cutting-edge AI technology.
- AI solutions enhance efficiency, spark creativity, and drive insightful decision-making.
- OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets.
- Embedding sustainability into every department and through every stage of the project lifecycle.
Equal Opportunity
- OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected.
- All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.
- Our recruitment process does not employ artificial intelligence for selection. We use AI to support efficiency and consistency, not to replace human judgement. Candidate evaluation and selection are conducted without AI-supported screening or decision-making. We are committed to a fair, thoughtful, and equitable experience for every candidate.