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About the Role

The Program Associate provides critical administrative support to the Housing Services team through back-office functions, record keeping, financial support, and report development. This role utilizes company-designed project management tools to ensure timely, cost-effective, and well-organized project coordination, performing administrative tasks of moderate complexity.

Responsibilities

Develop and maintain files and manage documents and information systems.
Administer rental subsidies by gathering tenant lease information and remitting payments monthly.
Add vendor information to Salesforce.
Verify expense reports, credit card charges, and receipts.
Support invoicing needs and remit checks to vendors for staff travel and client move-in expenses.
Compose and type routine correspondence and reports.
Process client referrals by reviewing documentation, running background reports, and submitting names for Intacct ID creation.
Obtain appropriate signatures and approvals, and transfer financial information to appropriate departments.
Provide administrative support to managers and supervisors.
Communicate with Housing Specialists, Housing Coordinators, and funders to answer questions and disseminate information.
Support staff with financial questions, including check statuses and amounts, and reviewing client ledgers.
Effectively and accurately communicate program information to project stakeholders and team members.
Track, manage, file, and update databases including Billing Tracker, Box.com, and regulatory documents.
Manage Client Income Recertification by contacting clients annually for updated income documents and recalculating rent portions.
Field client questions about the income recertification process.
Support meetings and special occasions by scheduling, preparing mailings, and assembling materials.
Work closely and collaboratively with other departments and staff.
Perform special assignments, studies, and routine administrative functions as directed.
Perform other duties and projects as needed/assigned.

Requirements

1 to 2 years of successful administrative, project coordination, or comparable experience.
Knowledge of or experience in non-profit housing development related services is a plus.
Experience with homeless, veteran, and/or developmentally-disabled populations is a plus.
Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces.
Capable of performing stationary tasks like sitting for up to 6 to 8 hours a day.
Able to lift, carry, push, pull light to moderate weights up to 15 pounds safely.
Requires mental acuity for analytical reasoning and document interpretation.
Incumbent will be subject to the terms and conditions outlined in the collective bargaining agreement.

Skills

Bilingual is a plus.
Demonstrated writing and researching skills.
Proficiency in common word processing, desktop publishing, and database software applications.
Excellent organizational, communication, and planning skills.
High degree of attention to detail.
Ability to manage multiple deadlines efficiently and simultaneously.
Solid team player who can work well collaboratively on projects and under pressure.
Demonstrates the necessary attitudes, knowledge, and skills to deliver culturally competent services and work effectively in cross-cultural situations.
Dealing with Ambiguity: Remains productive and effective in uncertain, rapidly changing situations by quickly analyzing information to adapt approach.
Technical Learning: Quickly learns and applies new technical skills, knowledge, and industry expertise.
Decision Quality: Demonstrates sound judgment by analyzing information, proposing practical solutions, and resourcefully overcoming obstacles.
Planning: Proactively plans and organizes work to achieve goals efficiently.

Location

San Francisco, California

Work Type

Temporary
Hybrid Work

Experience Level

1 to 2 years

Salary/Compensations

$26.44 per hour
$27.88 per hour

Benefits

Health Care Plan (Medical, Dental, & Vision)
Retirement Plan (With 5% Match)
Life Insurance (Basic, Voluntary and AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long-Term Disability
Training & Development
Wellness Resources

About the Company

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization.
We develop, own, and manage multi-family supportive housing and licensed residential care homes.
We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services, and health care sectors.
We have offices statewide with a staff of passionate people.
We’re seeking inspired, talented people who want to be effecting profound change and who have fun doing it.
Organizational Values: Humanity: Putting people first: We are committed to meeting people where they’re at, honoring their dignity, diversity, and experience.
Community: Building a better future: Sustainable housing solutions are fostered through partnership, collaboration, and human connection.
Ingenuity: Innovating for transformation: Systems-change requires relentless determination, thinking outside the box and challenging the status quo.

Equal Opportunity

Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.
These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services.
We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.