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About the Role
The Director provides integrated clinical and operational leadership for Outpatient Services in the Bronx, overseeing OASAS-certified and OMH-certified programs. This role ensures effective daily operations, regulatory compliance, clinical quality, staff development, and coordinated care, serving as a liaison between program staff and executive leadership.
Responsibilities
- Oversee daily operations of the ELS outpatient clinic in accordance with applicable OASAS requirements and agency policies.
- Provide and document individual and group clinical supervision, staff coaching, performance evaluations, and required training.
- Support evidence-based individual and group services.
- Oversee accurate and complete billing and monitor weekly productivity.
- Develop improvement plans in consultation with executive leadership.
- Audit intake, assessment, treatment plans, progress notes, medical and legal documentation, admissions, discharges, referrals, utilization reviews, and care coordination for timeliness and compliance.
- Monitor census, admission and discharge trends, clinical outcomes, service gaps, and quality measures.
- Implement quality improvement initiatives and PDSA cycles.
- Lead interdisciplinary meetings and complex case conferences.
- Coordinate ancillary referrals and exchange of information with behavioral health and medical providers.
- Collaborate with the Medical Director and consultants.
- Support HIPAA-compliant telehealth practices.
- Establish and maintain cross-agency partnerships through formal MOUs and BAAs to enhance service delivery.
- Review documentation of all staff supervision to ensure staff are adequately supervised, trained, and supported.
- Participate as part of the program management team to ensure high-quality services.
- Complete required OASAS, funder, agency, and other applicable reporting.
- Participate in management and quality improvement meetings.
- Provide clinical and operational leadership for MHOTRS services consistent with NYS OMH certification standards, agency policies, and applicable professional scope-of-practice requirements.
- Provide or arrange appropriate clinical supervision to assigned social workers and other clinical personnel.
- Oversee assessment, diagnosis within professional scope, treatment planning, psychotherapy, crisis intervention, stabilization, and coordination of care.
- Review electronic health record documentation for clinical quality, completeness, timeliness, medical necessity, and regulatory compliance.
- Conduct case consultations and clinical reviews.
- Collaborate with psychiatrists, nurse practitioners, and other members of the multidisciplinary team.
- Maintain an assigned clinical caseload as operationally appropriate.
- Provide clinical support during high-acuity situations.
- Oversee utilization review, quality assurance, incident reporting, risk management, audits, corrective action, and performance improvement in coordination with Compliance.
- Support onboarding, staff development, trauma-informed and culturally responsive practice, and any required rotating after-hours clinical coverage.
- Allocate leadership time equitably across both programs while responding to urgent clinical or operational needs.
- Maintain separate program records, regulatory workflows, reporting, and accountability for OASAS and OMH requirements.
- Coordinate staffing, schedules, training, service access, and cross-program referrals without compromising program-specific requirements.
- Communicate performance, risks, staffing needs, and improvement priorities to designated executive leadership.
Requirements
- Current New York State professional license and credentials sufficient for the clinical leadership and supervision duties assigned in both programs; LCSW or PhD required.
- Any supervision or clinical function requiring additional authorization must be performed by an appropriately qualified professional.
- At least five years of relevant behavioral health experience, including substantial clinical leadership or management experience and documented clinical supervision experience.
- Experience with OASAS Part 822 outpatient services and OMH-certified mental health programs preferred.
- Completion of the 30-hour Clinical Supervision Foundations training, where applicable to assigned OASAS supervisory duties; CASAC Master or Advanced Counselor preferred.
- Seminar in Field Instruction (SIFI) certification preferred.
- Strong knowledge of clinical documentation, EMRs, quality improvement, payer billing, privacy, telehealth, and regulatory compliance.
- Strong organizational, training, communication, and interdisciplinary leadership skills.
Skills
- Clinical supervision
- Staff coaching
- Performance evaluations
- Evidence-based practices
- Billing oversight
- Productivity monitoring
- Auditing
- Quality improvement
- Interdisciplinary collaboration
- Case conferencing
- Referral coordination
- Telehealth practices
- Partnership development
- Regulatory compliance
- Reporting
- Assessment
- Diagnosis
- Treatment planning
- Psychotherapy
- Crisis intervention
- Stabilization
- Coordination of care
- Electronic health record documentation
- Utilization review
- Quality assurance
- Incident reporting
- Risk management
- Performance improvement
- Onboarding
- Staff development
- Trauma-informed care
- Culturally responsive practice
- Clinical documentation
- EMRs
- Payer billing
- Privacy
- Organizational skills
- Training skills
- Communication skills
- Interdisciplinary leadership skills
Location
- Bronx, NY
Work Type
- Outpatient
Experience Level
- Director
- At least five years of relevant behavioral health experience
- Substantial clinical leadership or management experience
- Documented clinical supervision experience
Education Level
- Master’s degree or higher in social work, mental health counseling, psychology, nursing, or a related clinical behavioral health field
- LCSW or PhD required
About the Company
- Argus Community’s Outpatient Services in the Bronx.
- Elizabeth L. Sturz (ELS) OASAS-certified outpatient program.
- Pathways to Wellness NYS OMH-certified Mental Health Outpatient Treatment and Rehabilitation Services (MHOTRS) program.