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About the Role
The Emma and Georgina Bloomberg Veterinary Center was built to keep families and pets together by providing urgent and secondary care to clients referred to the clinic. This role serves as the friendly, organized face of the clinic, greeting clients and pets, guiding them through check-in and check-out, and bridging clients with veterinarians, LVTs, and social workers. The position ensures smooth clinic flow, accurate records, and excellent service, applying the One Health approach at patient discharge to support shared well-being.
Responsibilities
- Optimize the client and patient experience.
- Triage calls, schedule appointments, and contribute to the efficient flow of patient care.
- Process invoices and reconcile end-of-day transactions.
- Greet and admit clients and pets warmly, guide them to rooms, and help them feel confident and cared for.
- Answer multi-line phones, triage inquiries, and respond empathetically.
- Schedule and confirm appointments, manage calendars, and prepare exam and surgery paperwork.
- Create and update medical records and client profiles; transmit lab results or referrals when needed.
- Assist with patient intake, discharge, prescription refills, and basic client education on care products or assistance programs.
- Keep the lobby, workstations, and waiting areas clean, stocked, and inviting.
- Support team communication, ensuring follow-up messages, callbacks, and continuity between departments.
- Triage incoming client requests to vet nurses or veterinarians as appropriate.
- Collect and process grant or personal payments when needed.
- Reconcile end-of-day reports and follow clinic protocols for financial accuracy.
- Provide emotional support, resource referrals, and coordinate with veterinary, nursing, and social work teams to address client and patient needs holistically.
- Handle emotionally charged or challenging interactions with empathy and professionalism.
- Complete other duties as assigned by supervisor.
Requirements
- High school diploma or GED required.
- Minimum 6–12 months of customer service or veterinary-related experience required.
- Computer literacy a must.
- Must be able to lift a minimum of 50 lbs.
- Fear Free certification within 30 days of hire.
Skills
- Customer service
- Veterinary-related experience
- Computer literacy
- Connecting easily with people and pets
- Calm under pressure
- Organization
- Attention to detail
- Flexibility
- Basic veterinary terminology
- Bilingual (Spanish/English or others)
Location
- New York City
Work Type
- Hourly
- Full-time
Experience Level
- 6-12 months experience
Education Level
- High school diploma or GED
- College degree preferred
Benefits
- Generous paid-time-off (PTO) package including vacation time, birthdays off, personal days and sick pay.
- Open access Cigna medical, dental and vision insurance at a low premium.
- 401K and Pension
- Life Insurance
- On-the-job training for 2-4 weeks.
- Periodic all staff trainings (safety, DEI, cross training).
- Potential eligibility for Public Service Loan Forgiveness (PSLF).
About the Company
- ACC is one of the nation’s largest open-admission animal shelters, whose mission is to End Animal Homelessness in NYC, touching the lives of nearly 20,000 animals each year.
- ACC is more than an animal shelter; we are a resource to the community.
- The Emma and Georgina Bloomberg Veterinary Center provides urgent and secondary care to clients that come to us by referral.
- It’s not just a clinic – it’s a new model for accessible care in New York City.
- The center operates in the same building as our animal shelters but in a dedicated wing.
- At ACC it's all hands-on deck, we work together as a team.
- As a busy clinic in one of the biggest cities in the world it can get noisy inside.
- Employees should have the ability to remain calm yet professional in stressful situations involving animals of various temperaments and/or clients.
- Working in an animal clinic will include exposure to fur, odors, potential zoonotic diseases and other airborne particles in abundance.