Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Field Service Manager role.

Rezi rewrites your resume against TGI MAIN COMPANY's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Field Service Manager posting at TGI MAIN COMPANY — free, in seconds.

About the Role

Manages a service territory and the team of technicians assigned to it to ensure technically proficient, timely, customer-oriented service.

Responsibilities

Professionally represents TGI Office Automation as a responsive, reliable customer-oriented company by ensuring technically proficient, cost-effective and timely service.
Provides technical, administrative and supervisory support necessary to maintain, develop and grow the field service team.
Serves as the territory liaison to technical support, training, and manufacturer’s engineering departments as well as sales management in service-related matters.
Works with the technicians in assigned territories in the daily achievement of all service KPIs and objectives and assists in their training and development.
Successfully ensures compliance with departmental directives and company policies and procedures.
Builds and maintains effective relationships with colleagues, customers, and direct reports.
Personally maintains a high level of technical, electronic, digital, and networking skills.
Continually builds upon knowledge of TGI Office Automation products and services.
Performs other duties as assigned.
Achieves territory management and technician development through field audits, open call management, and daily communication.
Conducts team technical meetings and reviews technical bulletins with team personnel.
Determines training needs and conducts one-on-one or group training.
Works with management to develop and implement action plans for technicians below productivity goals.
Works with technicians prior to or immediately following formal training to ensure identified skills are attained.
Conducts final evaluation of problematic equipment prior to on-site visit from technical support.
Assists branch technicians in troubleshooting problematic machines.
Works with management in scheduling training and realignment of territories.
Reviews car stock to ensure on-hand inventories are kept to a minimum.
Conducts regular inventory assessments of technicians’ stock, per company guidelines.
Ensures compliance with branch directives and established company policies and procedures.
Informs supervisor of significant key operator error situations.
Maintains professionalism in dress and demeanor.
Spends a minimum of four (4) hours per workday performing field-related duties, including visiting client sites, meeting with customers, conducting inspections, supervising field personnel, and addressing operational issues.

Requirements

Customer Imaging Specialist or equivalent experience.
Demonstrated electro-mechanical and digital electronic expertise.
Demonstrated ability to motivate and train technicians.
Demonstrated basic leadership ability.
Strong oral and written communication skills.
Excellent customer service and interpersonal relations skills.
Excellent technical knowledge of company product line.
Strong Knowledge of company policies and procedures.
Proficient with ERP software.
Proficient in Microsoft Office suite, especially Microsoft Excel for data analysis and reporting, and Microsoft Outlook for email.
Excellent organizational and multitasking skills.
Team player with good interpersonal skills and positive attitude.
Minimum 3-5 years of field service experience.
Minimum 2 years of supervisory or management experience.
Demonstrated ability to manage remote employees across multiple customer locations.
Experience conducting ride-alongs, performance coaching, and field audits.
Experience managing technician productivity, utilization, and customer satisfaction metrics.
Proven ability to hold employees accountable for performance, attendance, and policy compliance.

Skills

Technical proficiency
Customer-oriented service
Technical support
Training
Manufacturer's engineering liaison
Sales management liaison
Service KPIs and objectives achievement
Technician development
Electro-mechanical expertise
Digital electronic expertise
Leadership
Oral communication
Written communication
Customer service
Interpersonal relations
Technical knowledge of company product line
Knowledge of company policies and procedures
ERP software proficiency
Microsoft Office suite proficiency (Excel, Outlook)
Data analysis
Reporting
Organizational skills
Multitasking skills
Remote employee management
Performance coaching
Field audits
Productivity management
Utilization management
Customer satisfaction metrics management
Accountability management

Location

TGI Corp Headquarters - Brooklyn, NY
In-person/In-field

Work Type

Full-time
In-person/In-field

Experience Level

Minimum 3-5 years of field service experience
Minimum 2 years of supervisory or management experience

Salary/Compensations

$85000.00 - $95000.00

Benefits

Dental insurance
Health insurance
Vision Insurance
Life Insurance
PTO
401(k)

About the Company

A second-generation family-owned business for over 60 years, TGI Office Automation is a comprehensive office technology provider offering scalable solutions for many of today’s complex business issues.
TGI offers unparalleled, innovative technology from a variety of industry-leading partners.
Office automation empowers your business. By improving bottom-line profitability through smart, strategic solutions, we help our customers reduce costs and maintain a competitive position.

Equal Opportunity

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.