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About the Role
As a Manager-in-Training, you will learn the operations of Proper Food retail locations, training to manage a team of approximately 6-12 employees. You will be responsible for ongoing store operations, including hiring and training your team, upholding processes, liaising between store and kitchen, and actively participating in day-to-day store operations. The role requires availability for varied hours during the week, including opening and closing.
Responsibilities
- Hire, train & develop staff.
- Manage employee scheduling and payroll.
- Address performance issues swiftly and respectfully.
- Coordinate staffing on a weekly and daily basis.
- Ensure all procedures are being executed efficiently, effectively and at the highest level.
- Ensure functionality of all equipment and manage general store upkeep.
- Take pride in delivering an exceptional customer experience including a spotless store environment, flawless product quality and outstanding customer service.
- Closely monitor and quickly respond to customer feedback via multiple channels.
- Oversee and set daily & weekly inventory pars.
- Supervise supply ordering.
- Assist Catering Manager and support catering program.
- Maintain updated collateral including labels, menus, allergens, signage, and oven settings.
- Maintain a positive, warm and high-performance culture.
- Demonstrate hands-on management, rolling up your sleeves and jumping in wherever needed.
- Be a role model for delivering an exceptional customer experience.
Requirements
- 2+ years of retail/ restaurant leadership experience, including leading a team of 5+ people as an Assistant Manager or similar role.
- Computer skills including Microsoft Word & Excel.
- Food Manager Certification.
- Strong communication and interpersonal skills.
- Fluent in both written and spoken English.
- Ability to lift up to 50 pounds.
- Ability to push, pull, carry up to 50 pounds.
- Ability to stand, walk, and bend for up to 8 hours.
- Exposure to various environmental conditions such as cold due to refrigeration or heat due to hot surfaces or espresso machines and to cleaning chemicals.
Skills
- Leadership
- Team management
- Hiring
- Training
- Scheduling
- Payroll management
- Performance management
- Operations management
- Customer service
- Inventory management
- Supply ordering
- Catering support
- Communication
- Interpersonal skills
- Microsoft Word
- Microsoft Excel
Location
- San Francisco, California
Work Type
- Full-time
Experience Level
- Managerial
- Leadership
Education Level
- Food Manager Certification
Salary/Compensations
- Competitive compensation plus bonus program
Benefits
- 401k
- Paid Time Off
- Company contribution towards medical, dental and vision insurance
- Delicious shift meals
- Company-provided laptop
- Reimbursement for cell phone service
- Closed most major Holidays
About the Company
- Proper Food crafts fresh, whole, seasonal ingredient meals by hand daily in their commissary kitchen and delivers them to stores twice a day. Unsold meals are donated to local food banks.
- Launched in San Francisco in 2014, Proper Food has grown to 16 locations in the San Francisco Bay Area and has expanded to NYC.
- The company aims to redefine ‘fast food’ for food-savvy and time-starved individuals.
Equal Opportunity
- Proper Food provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
- Proper Food celebrates diversity and is committed to creating an inclusive environment for all employees.
- This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.