Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Solar & EV Delivery Advisor role.

Rezi rewrites your resume against So Energy's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Solar & EV Delivery Advisor posting at So Energy — free, in seconds.

About the Role

As a Solar & EV Delivery Advisor, you will possess a strong drive to deliver an excellent customer outcome whilst balancing commercial needs. This role ensures technically sound and compliant Solar & Battery and EV Charger installations. You will interpret survey data, create final designs, and manage logistics for a smooth customer installation experience.

Responsibilities

Deliver world-class customer service maintaining the highest level of quality.
Interpret survey data from partners or liaise with customers to understand their property details.
Create final quotes for customers.
Create Installation briefs for our installer network detailing installation requirements and identifying/raising any issues or unusual circumstances.
Create relevant applications to the Distribution Network Operator.
Provide excellent technical advice, responding to queries via phone and email.
Ensure installations are completed successfully, customers are satisfied, and any issues are resolved or escalated.
Own and resolve queries from customers and 3rd parties.
Communicate and update customers on all key elements of their installation journey.
Work within the team to meet individual and joint sales targets.
Ensure pricing accuracy, margin protection, and that installs are delivered ‘right first time’.
Utilize CRM platforms to drive business performance.
Provide proactive support/management of onsite issues, including kit deliveries and technical issues.
Support Purchasing Order (PO) management.
Support Sales Order (SO) management.
Support invoice management.
Support month-end financial checks and reporting.

Requirements

An understanding of renewable energy systems including EV Chargers and Solar PV and Battery storage.
Experience designing and managing the installation of EV Chargers, Solar PV, inverters and batteries in domestic customer properties.
Experience developing final EV Charger designs for customers using survey data/photos.
Customer-obsessed approach ensuring a great customer experience.
Ability to work under pressure whilst removing non-essential obstacles.
Ability to deal with ambiguity and solve problems on the fly.
Outstanding organisational skills.
IT literate.
Excellent project management and organisational skills.

Skills

Customer Service
Technical Advice
Project Management
Organisational Skills
CRM Platforms
Sales Targets
Pricing Accuracy
Margin Protection
Financial Checks
Reporting

Location

Chiswick, London

Work Type

Hybrid

Benefits

Hybrid Working
Dedicated Learning & Development Team
Learning Platform access
Educational Sponsorships
Up to 10% Performance Bonus
Annual Salary Reviews
Real Living Wage Employer accreditation
Your Birthday Off
Three So Giving Days
Enhanced Family Leave
Employee Assistance Programme (EAP)
Wellbeing Resources via Perkbox
Physical Wellbeing (Free eye tests and annual flu vaccinations)
Menopause Policy
Affinity Groups
Monthly Social Events

About the Company

So Energy was created in 2015 with the goal of improving energy supply.
The company has grown rapidly and sustainably, serving 300,000 customers and employing over 450 people.
So Energy is on the road to a net-zero future, with a partnership with ESB.
The company is customer-centric, tech-led, and passionate about sustainability.
So Energy fosters a supportive, empowering, inclusive workplace culture with opportunities for growth.
The company operates by six core values: Clear, Honest, Ambitious, Inquisitive, Caring, Sustainable.

Equal Opportunity

As a Disability Confident Committed employer, we encourage applications from everyone, and we will ensure fair and accessible recruitment for all.
At So Energy, we’re committed to cultivating an environment that promotes diversity, equity, inclusion, and belonging.
We believe our unique qualities should be celebrated as they are critical to our innovation.
It’s essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise.
Inclusion isn’t just an initiative at So Energy. We strive to embed it throughout our entire culture.