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About the Role

The Residential Counselor is responsible for the evening supervision of the shelter, providing crisis intervention and supportive listening to residents. This role also involves overseeing group and recreational activities, answering the 24-hour crisis line, performing administrative and facility duties, and maintaining a safe and secure environment.

Responsibilities

Interact with residents positively and productively, providing emotional support and modeling respect.
Assist residents with daily needs, ensuring they have personal care items.
Resolve client issues and shelter concerns.
Enforce program policies and procedures and monitor resident compliance.
Oversee scheduled programming on shift and participate in recreational activities.
Answer the 24-hour crisis line, providing supportive listening, crisis intervention, information, referral, and shelter intakes.
Conduct intakes and shelter orientation for new residents.
Coordinate and potentially prepare resident meals.
Monitor and manage supply inventory.
Perform light housekeeping duties as assigned.
Respond to emergency situations appropriately and in a timely manner.
Enter relevant notations in logs and case notes, ensuring all information is documented in the ALICE database.
Communicate information to other staff.
Maintain shelter security.
Attend staff, supervision, and other required meetings.
Report suspected cases of child abuse/maltreatment as a mandated reporter.
Act in accordance with Equinox mission.
Complete other tasks and responsibilities to ensure the smooth running of the shelter.

Requirements

Ability to negotiate stairs.
Ability to lift and carry a minimum of 15 pounds.
Ability to handle basic facility emergencies.
Ability to drive and transport clients with agency vehicles.
High School Diploma or equivalent.
One-year human services experience (Bachelor’s Degree will be substituted in lieu of experience requirement).
Must have a clean, valid NYS Driver License.
Knowledge of Microsoft Word, Excel, Access and Outlook.

Skills

Crisis intervention skills.
Objective supportive listening and guidance.
Clear and concise writing and speaking.
Ability to work independently and as part of a team.
Ability to model calm and cooperative behavior.
Ability to prioritize and complete multiple tasks in an organized manner.
Ability to maintain strict client confidentiality.
Ability to engage with a diverse population.
Group meal preparation skills.
Basic household maintenance skills.
Group facilitation skills.

Location

Capital Region

Work Type

Full-time

Experience Level

One-year human services experience

Education Level

High School Diploma or equivalent
Associates Degree in related field

Salary/Compensations

Additional $1.00 Shift Differential for qualifying shifts

Benefits

Medical
Dental
Vision
Flexible Spending Accounts
Paid Time off
Paid holidays
Employee Assistance Program through CapitalEAP
Group-Term Life Insurance
Short-Term Disability

About the Company

Equinox is a non-profit human services organization in the Capital Region.
For more than 40 years, Equinox has reached out to people who need us most with innovative and effective programs that truly change lives, allowing us to fulfill our purpose of helping those we serve move forward on their paths to recovery, healing, and independence.
Equinox is Albany County’s primary provider of services for victims of domestic violence.
Our Domestic Violence Programs provide safety for victims of Domestic Violence, including the elderly, and offer the support, assistance and tools they need to escape abusive situations and take control of their lives.
Domestic Violence Services are available to all victims and their dependent children, regardless of gender, age, ethnicity, or sexual orientation.

Equal Opportunity

Equinox, Inc is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.