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About the Role
The Intake Specialist is responsible for helping individuals through our agency’s enrollment process. They will reach out to each referral and help them navigate through the OPWDD Front Door process. This role serves as the primary point of contact and advocate for individuals seeking services, ensuring a seamless and efficient process while upholding respect and dignity through person-first practices.
Responsibilities
- Adopts, implements, and promotes agency values and philosophy.
- Accepts referrals, supports families during the referral process, obtains family history and necessary documents, and assures Medicaid and diagnosis documentation are in order or pending.
- Identifies client needs during initial contact and obtains additional information as appropriate.
- Prepares and enters information into the data system.
- Reviews possible plans of action in case of ineligibility for case management services.
- Schedules, observes, and leads client trials, obtaining and reviewing completed questionnaires.
- Participates in agency events, including confirming RSVPs, delegating responsibilities, providing documentation, ordering marketing items, and speaking with parents.
- Addresses intake concerns of parents regarding agency services.
- Monitors information and referral activities for families awaiting care manager assignment, contacting waitlisted families monthly.
- Advocates for clients' rights and entitlements, including access to mental health services, special education, and Medicaid.
- Provides direct assistance to clients and families in accessing and securing resources.
- Maintains a record of all intake information, including referrals, phone calls, and visit sign-in sheets.
- Maintains client and family confidentiality in compliance with State and Federal Laws.
- Prepares and submits reports summarizing activities upon request.
- Provides support and information to families of individuals served.
- Assists parents in communicating with program staff, Medicaid Coordinators, DDRO, and other clinics.
- Assists as part of the DBIS Conflict Resolution Team.
- Follows up with families every two months to discuss individual progress.
- Performs other duties as requested.
Requirements
- Associate Degree or Bachelor’s Degree in social work preferred or one year in human services, special education or related field.
- Bilingual abilities required.
- Driver License preferred.
- Excellent attention to detail.
- Ability to get along well with co-workers and many administrative and management levels.
- Capable of working under pressure and deadlines.
- Responsive for supervision.
- Knowledge of OPWDD and Medicaid Waiver services.
- Flexibility and a strong work ethic; willing to take on additional tasks and work beyond regular work hours when required.
- Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Access.
Skills
- Bilingual abilities
- Attention to detail
- Interpersonal skills
- Ability to work under pressure
- Knowledge of OPWDD and Medicaid Waiver services
- Flexibility
- Strong work ethic
- Proficiency in Microsoft Office Suite
Location
- Bronx, NY
Work Type
- Full-time
- Monday-Friday & some weekends, 35-40 hours per week
Education Level
- Associate Degree or Bachelor’s Degree in social work preferred
- One year in human services, special education or related field
Salary/Compensations
- $22 - $24 per hour
Benefits
- Anthem Premium Medical Health Insurance
- Dental & Vision
- Life Insurance Benefits
- 403(B) Retirement Plan, 2% bonus match based on Agency Fiscal year ending turnover
- Short-term disability
- Term Life Insurance
- New York Commuter Benefits
- Tuition Assistance Program
- Paid sick and vacation time to eligible full-time employees after completing a 3-months introductory period