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About the Role
As a Case Manager (Outreach Services) on the Social Medicine Team, you will provide direct service to individuals experiencing homelessness and facing challenges related to mental health, physical health, substance use, and aging. This role involves outreach, intake, assessment, and case management for complex individuals referred by UHN, focusing on identifying and meeting their housing and health/social needs.
Responsibilities
- Create individualized support and recovery plans with clients and professionals based on assessments.
- Support clients in building independence by teaching daily living skills (e.g., hygiene, medication, cooking, budgeting).
- Coordinate care by connecting clients with social, medical, and community support.
- Provide crisis intervention and help develop crisis plans.
- Represent the program professionally with clients, families, and community partners.
- Mediate conflicts and help clients learn problem-solving skills.
- Organize or support social activities to reduce isolation.
- Maintain accurate client records and documentation.
- Work collaboratively with the team, contribute ideas, and support new staff or volunteers.
- Assist with preparing units for new clients.
- Provide case management and connect clients with services like housing and ID support.
- Help clients access financial supports such as Ontario Works (OW) and Ontario Disability Support Program (ODSP) or other financial resources as required.
- Perform other duties as assigned by Program Manager and/or designated supervisor.
Requirements
- Post-secondary education in Social Services / Human Services or equivalent field.
- Minimum 3 years’ working experience with client population group.
- Understanding of challenges faced by adults with challenges, eg: mental illness, addictions, physical health concerns, and homelessness etc.
- Proficient in intake assessment, crisis intervention, advocacy, and problem-solving to support client needs.
- Ability to build therapeutic relationships and collaborate with clients on goals.
- Familiarity with community resources and professional services.
- Strong teamwork skills in a multidisciplinary environment.
- Strong interpersonal, communication, and counselling skills to effectively engage clients in sensitive areas such as life skills, healthy living, and relationships.
- Solid computer literacy for maintaining records, files, and reports.
- Effective analytical, organizational, and time management skills for coordinating client support and program activities.
- Demonstrates cultural competency, with an understanding of diverse backgrounds and inclusive practices.
- A valid driver’s license, insurance, and a reliable vehicle to travel within the region.
- Satisfactory vulnerable sector check (VSC) is required.
Skills
- Intake assessment
- Crisis intervention
- Advocacy
- Problem-solving
- Therapeutic relationship building
- Collaboration
- Teamwork
- Interpersonal skills
- Communication skills
- Counselling skills
- Computer literacy
- Analytical skills
- Organizational skills
- Time management skills
- Cultural competency
Location
- Toronto, ON
Work Type
- Onsite
- 1-Year Contract
Experience Level
- Minimum 3 years’ working experience
Education Level
- Post-secondary education in Social Services / Human Services or equivalent field
Salary/Compensations
- $57,007 - $71,647 annually prorated
Benefits
- 24/7 Employee Assistance Program
- E-learning program available all year round
- Starting vacation time above minimum standard
- Additional paid personal and paid sick days
- Professional development budget
- Corporate Gym membership rate with GoodLife Fitness
- Access to Perkopolis, a comprehensive corporate discount program
- Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
About the Company
- LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness.
- Serving approximately 19,534 annually and providing 1,839 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind.
- LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.
- Social Medicine Housing Solution (Social Medicine) is an interdisciplinary team of providers from the University Health Network and LOFT Community Services that provides wrap around services to individuals with concurrent conditions that span physical and mental health challenges and social and economic vulnerability who are experiencing homelessness or at risk of losing their housing.
- Social Medicine delivers clinical hands-on support to those with complex healthcare needs providing outreach and case management services with access to psychiatric and medical assessment, consultation, and access to treatment, service planning, advocacy, and system navigation support.
- The aim of this partnership is to provide low barrier access to housing for these individuals, while assisting in stabilizing their physical and mental health, substance use, behavioural, psychosocial, and social drivers of health challenges.
- The Social Medicine team works from a housing first and harm reduction approach.
- The goal is to work with individuals in getting connected to housing and follow up support that meets the level of need required for each individual to live successfully in the community.
- LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change.
- We value compassion, collaboration, and community delivered with dignity, innovation, and excellence.
- LOFT’s vision is that together, we can all live successfully in our community.
- Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity.
- LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.
Equal Opportunity
- LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve.
- LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.
- Requested accommodation will be provided in all parts of the application and hiring process by contacting hrteam@loftcs.org or (416) 979-1994.