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About the Role
We are seeking a detail-oriented ERP Support Specialist with hands-on experience in ERP systems, preferably Infor M3 and Birst, to provide day-to-day support, system maintenance, and user training.
Responsibilities
- Provide day-to-day support for ERP users, addressing inquiries and resolving issues promptly.
- Assist in system configurations, upgrades, and maintenance to ensure optimal performance.
- Conduct training sessions for new users and provide ongoing training for existing users.
- Collaborate with IT and other departments to implement new features and enhancements.
- Analyze and document user requirements and recommend system improvements.
- Monitor system performance and troubleshoot any issues that arise.
- Develop and maintain user guides, documentation, and FAQs.
- Assist in data migration and validation processes during system updates.
Requirements
- Proven experience in ERP support or a similar role.
- Understanding of ERP systems (e.g., Infor, SAP, Oracle, Microsoft Dynamics).
- Experience with Infor M3 highly desired.
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills.
- Ability to work collaboratively in a team environment.
Skills
- Infor M3
- Birst
- System integrations
- Data management
- SQL
- Reporting tools
- Project management
Location
- NYC Headquarters
Work Type
- Onsite
Experience Level
- Proven experience in ERP support or a similar role
Education Level
- Bachelor’s degree in Computer Science, Information Systems, or a related field
Salary/Compensations
- $70k-$85k
About the Company
- American Exchange Group is an industry leader in fashion accessory products and brand management.
- Facilitates distribution to major retailers internationally for their globally recognized brands, custom private label brands, and exclusive licensed brands.
- Specializes in footwear, tech wearables, watches, jewelry, handbags, fashion accessories, and beauty.
- Disrupts the status quo with value and quality, while staying at the forefront of trends.
- Forged in the heart of New York City's fashion district, American Exchange Group is driven to blend fast fashion and current trends with classic styles.
- For more than a decade, American Exchange has been honing best-in-class fashion designs and business practices to become a market leader.