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About the Role
Mobile Associates (MA) are brand ambassadors who build excitement around T-Mobile's products and services. This learning role prepares associates for the Mobile Expert position by developing skills and proficiencies through new employee training and hands-on experience.
Responsibilities
- Serve and sell to customers, providing a world-class customer experience and building loyalty.
- Assist customers with their shopping journey, both online and in-store.
- Explore individual customer needs and provide hands-on demonstrations of the latest technology.
- Provide personalized solutions, including accessories and IoT devices, to keep customers connected.
- Approach service and sales needs with composure, integrity, and compassion.
- Utilize digital tools to demonstrate network coverage and T-Mobile plans and services.
- Complete training on T-Mobile's in-store experience, new skills, processes, systems, and reference resources.
- Seek out information between customers to learn about wireless and technology innovations.
- Partner with T-Mobile employees across channels to collectively own the customer experience and resolve issues.
- Identify and handoff small business leads.
- Support team initiatives and foster an inclusive environment.
Requirements
- High School Diploma/GED required.
- 6 months of customer service and/or sales experience, retail environment preferred.
- Passionate customer advocate with the desire to be yourself.
- Competitive drive and proven ability to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learning and sharing ideas.
- Effective at balancing customer needs and performance goals.
- At least 18 years of age.
- Legally authorized to work in the United States.
Skills
- Customer service
- Sales
- Technology demonstration
- Digital tools utilization
- Communication
- Teamwork
- Problem-solving
Location
- In-store
Work Type
- Full-time
- Part-time
Experience Level
- Entry-level
Education Level
- High School Diploma/GED
Salary/Compensations
- $18.00/hour base pay
- $5.00/hour training pay
- Annualized incentive target of $18,000/year for Mobile Expert role
- Guaranteed to earn $20/hour inclusive of base pay and incentives
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- 401(k)
- Employee stock grants
- Employee stock purchase plan
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short-term disability
- Long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Commuter and transit programs
About the Company
- T-Mobile invests in its employees through a Total Rewards Package.
- The company offers multiple wealth-building opportunities.
- T-Mobile fosters a culture of growth and career development.
- T-Mobile USA, Inc. is an Equal Opportunity Employer.
Equal Opportunity
- All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.
- Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
- If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please contact ApplicantAccommodation@t-mobile.com or call 1-844-873-9500.