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About the Role
Nuffield Health is seeking an experienced Digital Product Owner (AEM) to lead the transformation of its website and digital customer experience. This role involves replatforming the website onto Adobe Experience Manager, focusing on redesigning how users discover and access services to create simpler, more connected, and effective digital experiences.
Responsibilities
- Translate strategic objectives and OKRs into measurable product outcomes, roadmap priorities, and delivery goals.
- Define success metrics for product outcomes, including customer, commercial, operational, content, accessibility, and technical measures.
- Own and refine the product roadmap and backlog, prioritizing work based on customer value, strategic alignment, OKR contribution, risk, effort, and technical dependencies.
- Make timely and transparent scope and prioritization decisions, balancing experience quality, delivery timelines, commercial value, platform capability, technical debt, and risk.
- Set clear minimum experience and quality thresholds to ensure critical requirements are not compromised by delivery pressures.
- Facilitate sprint planning, refinement, reviews, and other product ceremonies, maintaining focus on outcomes.
- Build and maintain senior stakeholder relationships, aligning priorities through evidence-based decisions and transparent prioritization.
- Work effectively with strategic delivery partners and suppliers, setting clear expectations and ensuring measurable value from investments.
Requirements
- Significant experience as a Product Owner or Digital Product Manager for complex, high-traffic customer-facing websites or digital products.
- Prior experience with Adobe CX enterprise products, especially AEM, Target, and Analytics.
- Experience in a fitness or healthcare environment is ideal.
- Previous experience on a CMS migration is a bonus.
- Good knowledge of the SEO/GEO landscape and factors influencing rankings/citations.
- Interest and excitement about AI and its potential applications.
- Familiarity with Agile methodology (SCRUM/KANBAN) and tools like Jira and Confluence.
- Excellent communication and influencing skills at all levels.
- Demonstrable ability to balance revenue-driving features with vulnerability management, maintenance, and technical debt reduction.
Skills
- Adobe Experience Manager (AEM)
- Adobe Target
- Adobe Analytics
- Agile methodology
- SCRUM
- KANBAN
- Jira
- Confluence
- SEO
- GEO
- AI
Location
- Barbican, London
Work Type
- Hybrid Working
- Fixed-Term Contract
- Full-Time
Experience Level
- Experienced
Salary/Compensations
- Competitive salary available, depending on experience
Benefits
- Free gym membership
- Health assessments
- Retail discounts
- Pension options
About the Company
- Nuffield Health is a charity building a healthier nation through award-winning hospitals, leisure facilities, and community programmes.
- The company focuses on passion and commitment to quality in all its endeavors.