Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Client Experience Associate role.
Rezi rewrites your resume against Williams Lea's job description. Free.
Tailor your resume to this Client Experience Associate role.
Rezi rewrites your resume against Williams Lea's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Client Experience Associate posting at Williams Lea — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Client Experience Associate posting at Williams Lea — free, in seconds.
About the Role
The Client Experience Associate provides professional and efficient front-of-house support, primarily managing the switchboard and meeting room reservations. The role also offers flexible support across reception and hospitality to ensure a seamless, high-quality service to partners, employees, clients, and visitors.
Responsibilities
- Manage the firm's switchboard, answering and directing incoming calls professionally and efficiently.
- Take accurate messages and ensure they are passed on promptly.
- Manage meeting room bookings, amendments, and cancellations.
- Maintain meeting room booking systems and calendars.
- Coordinate hospitality and catering requirements for meetings.
- Respond to enquiries and ensure meeting room requirements are communicated to the relevant teams.
- Set up meeting rooms for breakfast, lunch, and dinner meetings.
- Prepare meeting rooms with refreshments, including tea, coffee, water, and other requested beverages.
- Arrange tables, chairs, crockery, cutlery, and glassware as required.
- Deliver and serve food and refreshments to meeting rooms.
- Ensure rooms are clean, tidy, and presented to a high standard before and after meetings.
- Assist with internal events and special hospitality requests.
- Be cross-trained to provide reception cover during holidays, breaks, absence, or busy periods.
- Welcome and greet clients and visitors professionally.
- Manage visitor arrivals and notify the appropriate hosts.
- Maintain a welcoming and professional reception environment.
- Provide flexible support across the wider Front of House and Facilities team.
- Maintain high standards of customer service, presentation, and organisation.
- Monitor hospitality supplies and report stock shortages.
- Support colleagues and assist with additional duties as required.
Requirements
- Previous experience in switchboard, reservations, reception, or hospitality.
- Excellent telephone manner and customer service skills.
- Strong communication and organisational skills.
- Good IT skills, including Microsoft Office and booking systems.
- Professional, friendly, and confident when dealing with clients and senior stakeholders.
- Ability to manage competing priorities and work under pressure.
Skills
- Switchboard management
- Meeting room reservations
- Reception duties
- Hospitality services
- Customer service
- Communication
- Organisation
- Microsoft Office
- Booking systems
Location
- London, EC2N 4AG
Work Type
- Permanent
- Full Time
- Onsite
Salary/Compensations
- £30,000 per annum
Benefits
- Company benefits
- 25 days holiday, plus bank holidays
- Salary sacrifice schemes
- Retail vouchers
- TechScheme
- Life Assurance
- Private Medical Insurance
- Dental Insurance
- Health Assessments
- Cycle-to-work scheme
- Discounted gym memberships
- Referral Scheme
- Future career development prospects
About the Company
- Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms, and professional services firms.
- Williams Lea employees, nearly 7000 people worldwide, provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
Equal Opportunity
- The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law).
- It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
- If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com