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About the Role
Compassionately facilitates funeral arrangement discussions, presides over services, and ensures compliance with mortuary, health, and vital statistics regulations.
Responsibilities
- Receives or initiates contact with deceased next of kin, obtains information, and schedules arrangement appointments.
- Performs removals or transfers of the deceased while adhering to company standards.
- Cares for the deceased in a respectful manner and updates removal status in proprietary software.
- Facilitates Arrangement Conferences, assessing needs, summarizing desired outcomes, and discussing available services and merchandise.
- Transitions Arrangement Conferences to Funeral Services Counselor/Advisor or performs their responsibilities if needed.
- Reviews and authorizes merchandise and service contract revisions.
- Confirms authorization to proceed with service arrangements.
- Serves as Master of Ceremonies for visitation, funeral, or graveside services.
- Visually inspects deceased and services arrangements against contractual agreements and family expectations, initiating corrective action as needed.
- Interacts with family and guests to fulfill death care requests and obtains leads for pre-need services.
- Performs event planning responsibilities including resource planning and ordering of music, flowers, or catering.
- Produces memorial products such as scanning photos, ordering memorabilia, creating electronic presentations, writing obituaries, and creating online memorials.
- Prepares and cleans event rooms, including setup and breakdown of furniture and décor.
- May perform attendant duties such as parking lot attendant, driver, usher, pallbearer, or courier.
- Represents and promotes the location or market at community or charity events.
- Ensures compliance with local, state, and federal regulations.
- Takes initiative to discuss assignments, expectations, priorities, and deadlines with manager.
- Notifies manager of light workload and volunteers for additional work.
- Adjusts effectively to new work structures, processes, requirements, or cultures.
Requirements
- Graduated from an accredited school or college of mortuary science.
- Current Funeral Director license within the practicing state.
- Valid state driver’s license with an acceptable driving record.
- Industry experience is preferred.
- Ability to push and pull up to 150 pounds on flat and inclined flooring or ramps.
- Professional business attire required when in contact with families.
- Flexibility of availability may be necessary as services may occur outside of normal business hours.
- Working nights and weekends is frequently necessary.
Skills
- Cognitive Ability including reason, plan, identify problems, learn quickly, learn from experience, and appropriately apply learning to new situations.
- Process and results oriented.
- Motivated to keep projects moving ahead by removing obstacles and exploring alternatives.
- Positive attitude.
- Drive to continually advance understanding of the industry and business.
- Highly self-motivated.
- Ability to build professional and trusting business relations.
- Professional written and verbal communication skills.
- Public speaking skills with the ability to influence and gain consensus.
- Proficient using databases in automated processes.
- Proficient MS Office skills.
Location
- US-TX - Austin
Work Type
- Full-time
Experience Level
- Entry Level
- Associate
Education Level
- Graduated from an accredited school or college of mortuary science
- Current Funeral Director license
About the Company
- Our associates celebrate lives. We celebrate our associates.