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About the Role
Flagship Culinary Services is seeking an Assistant Barista Manager to support employee cafes for a major social media company. This role involves managing Barista teams across multiple cafes, providing customer service, and supporting kitchen staff. The position offers a good work/life balance with a set schedule and weekends off.
Responsibilities
- Serve as an ambassador to customers and be the frontline representative for all customer service needs.
- Provide courteous, fast, and efficient assistance, accommodating all requests and special needs for guests and clients.
- Oversee Barista teams, including shift scheduling, performance reviews, investigations, and terminations.
- Coordinate and assign work duties for the team.
- Handle employee relations issues and collaborate with HR.
- Work with staffing recruiters to select and hire appropriate Barista staff.
- Create operational checklists to monitor workflow and manage employee expectations.
- Prepare a daily manager's report highlighting staff issues, equipment repairs, product inventory, and training needs.
- Effectively communicate with vendors, management, and staff to ensure efficient operations.
- Create and implement a training program to ensure positive workflow and align employee expectations with company standards.
- Coach and discipline staff according to company and kitchen policies.
- Ensure the safety of customers and staff through proper implementation of hiring, training, evaluation, and delegation of duties.
- Follow all safety and sanitation procedures according to guidelines from OSHA, HACCP, Department of Public Health, and Risk Management.
- Ensure the team follows safety and sanitation guidelines.
- Perform other duties as assigned.
Requirements
- High school diploma or GED.
- Minimum 3 years of experience as a barista in a high-volume coffee shop or café environment.
- 1+ year of supervisory or lead experience in food service, including training and coaching team members is preferred.
- Must have and maintain an active Food Handlers Card, as required by the California Health Department.
- Must have and maintain an active Management Level Food Handlers’ Certification (ServSafe) and adhere to local food handler requirements.
- Authorized to work in the U.S.
Skills
- Excellent customer service skills
- Reliability
- Strong communication skills
- Multi-tasking skills
- Problem-solving skills
- Sense of urgency
- Ability to work within a safe manner
- Proven success in a previous management role
Location
- Onsite
Work Type
- Full-time
Experience Level
- Management
Education Level
- High school diploma or GED
Salary/Compensations
- $70,000 to $75,000 per year
Benefits
- No Weekends
- Monday to Friday: 6:00am - 2:30pm
- Snacks and meals provided during shifts
- Medical, Dental, and Vision Insurance
- 13 paid holidays
- 401K with match
- Vacation and Sick days
About the Company
- Flagship Culinary Services is committed to bringing passion and customer focus to the business.
- We are a company where people truly BELIEVE in what they're doing.
- We like wild growth and working with happy, enthusiastic over-achievers.
Equal Opportunity
- Flagship is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
- We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
- We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
- Under the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.