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About the Role
As Restaurant Manager, you will be responsible for the overall leadership, performance, and guest experience of Cooper's Cut. You will lead a passionate team, ensuring the highest standards of service are consistently delivered while driving engagement, profitability, and operational excellence.
Responsibilities
- Lead the daily operation of Cooper's Cut, ensuring exceptional guest experiences at every service
- Inspire, coach, and develop the restaurant team to consistently deliver Four Seasons standards
- Build meaningful relationships with guests and drive guest satisfaction, loyalty, and engagement
- Maintain expert knowledge of menus, wine offerings, cocktails, and restaurant concepts
- Partner closely with the culinary team to deliver exceptional food and beverage experiences
- Drive revenue growth through effective upselling, promotions, and commercial decision making
- Manage scheduling, labour productivity, payroll, and operational costs
- Oversee recruitment, onboarding, training, and performance management of team members
- Ensure compliance with licensing regulations, health and safety requirements, and Four Seasons policies
- Monitor service standards, identify opportunities for improvement, and implement action plans
- Act as a visible and approachable leader during service, supporting both guests and team members
- Collaborate with hotel departments to ensure seamless and personalised guest experiences
Requirements
- Previous management experience within a luxury restaurant, hotel restaurant, steakhouse, or high-end hospitality environment
- Strong food and beverage knowledge, including wine, cocktails, premium dining, and luxury service
- Proven leadership experience with a track record of developing high performing teams
- Excellent communication and interpersonal skills
- Strong commercial awareness and understanding of restaurant financial performance
- Passion for hospitality and creating memorable guest experiences
- Ability to perform effectively in a fast-paced operational environment
- Strong organisational and problem-solving skills
- Professional presentation and exceptional attention to detail
- Right to Work in the UK
Location
- London
Work Type
- Full-time
- Onsite
Salary/Compensations
- Competitive annual package
Benefits
- Excellent training and clearly defined career development pathways
- Strong internal progression opportunities across London and the global Four Seasons portfolio
- Holiday entitlement increasing with service up to 33 days
- Up to two paid Wellness Days per year
- Company Sick Pay, increasing with service
- Life insurance while on duty
- Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
- Employees can purchase up to three Four Seasons signature mattresses each year for themselves, family, and friends at cost price
- 50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests
- Complimentary meals while on duty in Pepys Cellar, our staff cafeteria, with refreshments available throughout the day
- Discounted gym membership with City's Leonardo Hotel
- Bupa Dental Cover and MediCash healthcare plans available
- Enhanced maternity and paternity pay
- Uniform with complimentary professional dry cleaning from day one
- Season Ticket Loan and Cycle to Work scheme available from day one
- Access to Wagestream for greater pay flexibility and discounts
- Employee recognition programmes including monthly awards and events
- Annual themed team events plus regular social, charitable, and sporting activities
About the Company
- Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.
- Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
- We know that the ביותר way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
- At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.
- Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.
- It comes from our belief that life is richer when we truly connect to the people and the world around us.