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About the Role

Procore Technologies is seeking a Customer Success Engineer I to drive long-term value creation and technology adoption across customer portfolios. This role involves working closely with customers, Sales, Professional Services, and Product teams to ensure customers maximize their return on investment and achieve measurable performance gains, leveraging strengths in consultative problem-solving, construction industry workflows, and cross-functional technical orchestration.

Responsibilities

Leverage customer analytics, usage metrics, and industry best practices to deliver actionable recommendations that maximize platform return on investment and drive continuous operational improvement.
Architect and present value-focused solutions that directly address customer business challenges to accelerate software adoption across their organizations.
Keep customer leadership informed on platform roadmaps and new feature releases.
Serve as a dedicated technical advisor by guiding customers through complex technical needs and escalations to maintain high satisfaction and provide a vital feedback loop to the product team.
Lead tailored product demonstrations and align internal and external cross-functional technical resources to successfully resolve customer needs.
Maintain deep expertise across platform capabilities, service offerings, and evolving industry standards.
Support and mentor team members while collaborating across the organization to refine processes and elevate global customer engagement standards.
Travel up to 50% domestically and internationally to conduct on-site customer consultations and participate in industry events.

Requirements

Fluency in French (both verbal and written), subject to language verification.
1+ years of direct experience within the construction sector.
Solid understanding of various industry sectors and standard project workflows, such as bidding, Requests for Information (RFIs), and scheduling.
Proven track record in customer-facing technical roles, such as Customer Success, Technical Pre-Sales, or Solutions Consulting.
Exceptional written, verbal, and virtual presentation skills.
Strong analytical and problem-solving capabilities.
Rapid learning curve with the ability to grasp platform architectures and cloud capabilities.
Ability to partner effectively across internal departments, including Sales and Product, to execute time-sensitive customer projects and achieve account goals.

Skills

Consultative problem-solving
Construction industry workflows
Cross-functional technical orchestration
Customer analytics
Usage metrics
Platform roadmaps
New feature releases
Technical advising
Product demonstrations
Platform capabilities
Service offerings
Industry standards
Mentoring
Process refinement
Customer engagement
Bidding
Requests for Information (RFIs)
Scheduling
Analytical skills
Problem-solving skills
Platform architectures
Cloud capabilities

Location

Remote (US)

Work Type

Remote
Full-time

Experience Level

Entry Level

Education Level

Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, Computer Science, or equivalent education level / experience

Salary/Compensations

67,840.00 - 93,280.00 USD Annual (Base Pay)
84,800.00 - 116,600.00 USD Annual (On Target Earning)

Benefits

Equity Compensation
Bonus Incentive Compensation

About the Company

Procore Technologies is the leading technology partner for every stage of construction.
We empower construction teams to drive efficiency and mitigate risk through actionable AI & data-driven insights.
For over 20 years, we have been transforming the industry with purpose-built solutions for construction professionals.

Equal Opportunity

Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.