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About the Role
As Head of People Operations, you will lead the People Operations function, reporting to the People Services & Enablement Director. Your role will involve building and inspiring a high-performing, service-focused team, setting standards for People services delivery at scale, and driving the transformation of the operating model using Workday, AI, and automation to enhance employee and manager experiences.
Responsibilities
- Lead and develop an inclusive Operations team delivering onboarding, employee changes, learning operations, global mobility, and reward and benefits administration.
- Set clear service standards, SLAs, and KPIs, using data and insight to measure performance and identify improvement opportunities.
- Simplify and standardize processes, embedding scalable operating models to enhance the employee and manager experience.
- Optimize Workday and implement AI, automation, and ticketing/workflow tools to boost efficiency and self-service.
- Build trusted relationships with People Business Partners, Centres of Expertise, Finance, Technology, and Risk, and oversee key suppliers.
Requirements
- Significant experience leading and developing high-performing People Operations or shared services teams within a complex organisation.
- Strong service management and operating model expertise, with a track record of simplifying processes and driving continuous improvement.
- Experience with People technology and digital transformation, ideally including Workday, automation, AI, and ticketing or workflow solutions.
- Strong data and insight capability, with commercial judgement to balance service quality, cost, risk, and business priorities.
- Credibility with senior stakeholders and suppliers, and an inclusive, empowering leadership style.
- Experience within professional services or a similarly complex, regulated environment is advantageous.
Skills
- Workday
- AI
- Automation
- Ticketing tools
- Workflow tools
- Data analysis
- Service management
- Operating model development
- Process simplification
- Continuous improvement
- Stakeholder management
- Supplier management
- Inclusive leadership
Location
- Hybrid
Work Type
- Hybrid
- Flexible working
Experience Level
- Significant experience leading and developing high-performing People Operations or shared services teams
Benefits
- Flexible reward and benefits package
- Hybrid and Flexible working
- 27 Days Holiday (with the option of purchasing additional days)
- Lifestyle, Health, and Wellbeing benefits
- Financial wellbeing benefits (financial tools, electric car scheme)
- Access to a virtual GP
- Access to a suite of 300+ courses on demand
About the Company
- RSM is one of the world's largest networks of audit, tax, and consulting firms, delivering premium service to help middle-market businesses thrive.
- RSM is a fast-growing firm with clear ambitions to become the premium adviser to the middle market, globally.
- The firm aims to create a strong sense of belonging where people of all identities, backgrounds, and cultures feel they can bring their true selves to work.
- RSM believes diverse teams bring a broader range of ideas and insights.
- The firm works to ensure its principles and processes support a culture that embraces difference and strengthens inclusion.
- RSM supports flexible working to help people manage family and other responsibilities alongside work commitments.
Equal Opportunity
- We value diverse experiences and perspectives.
- At RSM, we want to create a strong sense of belonging so that people of all identities, backgrounds, and cultures feel they can bring their true self to work.
- Our clients come from all walks of life. We aim to achieve that same diversity of background, experience and perspective in our own teams, so that we can genuinely understand our client's needs.
- Diverse teams bring a broader range of ideas and insights to work.
- That's why we're working together to ensure our firm's principles and processes support a firm culture that embraces difference and strengthens inclusion.
- At RSM we work hard to create an environment where our people can make a difference - to themselves, their career, their teams, and to the success of our firm and clients.
- We support all our people to work flexibly, to manage their family and other responsibilities alongside their work commitments; we believe this is key to achieving an inspiring and fulfilling working environment.