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About the Role
As a Cluster Reservations Agent at Hilton London Kensington, you will handle booking inquiries and deliver memorable experiences that make every guest's stay special. You are not just handling inquiries, but spreading the light and warmth of hospitality.
Responsibilities
- Provide exceptional customer service by responding promptly and professionally to inquiries from guests and team members.
- Secure individual bookings by converting guest inquiries into confirmed reservations.
- Record and process all reservations with accuracy.
- Maximize room sales by promoting hotel services and upgrades using proactive selling techniques.
- Respond to sales inquiries and help identify potential leads for future business opportunities.
Requirements
- A passion for spreading the light and warmth of Hospitality.
- Acting with Integrity and always doing the right thing.
- Inspiring others through Leadership.
- A belief that Teamwork drives the best outcomes.
- A sense of Ownership and accountability.
- A focus on the Now, bringing urgency and discipline to every moment.
Location
- London Kensington
Work Type
- Full-time
Salary/Compensations
- Up to £27,966.12 per annum
Benefits
- Competitive pay
- Incredible travel perks with discounted hotel stays (as low as $40 USD per night)
- Food and beverage discounts (50% off)
- Free meals on duty
- Generous holiday allowance (28 days including bank holidays)
- Employee Stock Purchase Programme (ESPP) with a 15% discount
- Pension scheme
- High street discounts
- Mental health resources including free counseling and support through EAP
- Crisis Concierge for practical support and emotional care
- Career development opportunities
- 110 nights of deeply discounted travel
- Paid parental leave
- Personalized caregiving support
About the Company
- Hilton is a global leader in hospitality, having welcomed over 3 billion guests worldwide.
- The company's founding vision is to fill the earth with the light and warmth of hospitality.
- Hilton has an award-winning culture, recognized on the World's Best Workplaces list by Great Place to Work and Fortune.
- The company is committed to providing the best stay for every guest and setting new standards for the future of travel.