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About the Role

The San Francisco Public Utilities Commission (SFPUC) is seeking a Senior Administrative Analyst to support affordability, arrearage management, low-income customer assistance, and customer engagement initiatives for Hetch Hetchy Power and CleanPowerSF. This role is critical in connecting customers with discount programs, bill assistance resources, and electrification incentives, while also supporting arrearage prevention and long-term customer financial stability. The position serves as a lead analyst and project coordinator responsible for policy and data analysis, stakeholder engagement, outreach strategy, program implementation, and operational recommendations. Additionally, the SFPUC is looking for a Senior Administrative Analyst to join its Capital Budget section, managing budget, expenditure, and forecast reporting for the Power Enterprise's capital budget and Capital Plan, and assisting in the development and monitoring of financial plans and projections.

Responsibilities

Lead and coordinate complex affordability, arrearage management, customer assistance, and customer engagement initiatives.
Serve as the primary analyst and departmental liaison for consultants, community partners, advocacy organizations, and internal stakeholders.
Research, analyze, and develop policy recommendations related to utility affordability programs, customer assistance initiatives, and arrearage mitigation strategies.
Coordinate and facilitate stakeholder engagement efforts, including meetings with customers, advocacy groups, community organizations, City departments, and executive leadership.
Conduct complex qualitative and quantitative analyses related to customer arrearages, payment trends, affordability metrics, and program participation.
Develop, oversee, and maintain data governance practices, reporting systems, and program tracking mechanisms.
Analyze existing and proposed legislation, regulatory requirements, and industry best practices related to utility affordability.
Support development and implementation of new or revised operational procedures, reporting systems, and outreach strategies.
Organize and lead customer outreach events, trainings, workshops, and community engagement activities.
Coordinate with internal and external stakeholders to monitor program implementation progress and identify operational challenges.
Prepare complex written materials including policy analyses, implementation plans, and executive recommendations.
May provide direction, training, or project coordination to analytical, administrative, or support staff.
Assists in the development and management of the Power Enterprise’s two-year capital budget and 10-year Capital Plan.
Work with project managers, SFPUC Finance, and SFPUC Project Controls staff to develop and maintain project-level capital budgets, funding plans, and forecasts.
Analyzes trends in budget expenditures; prepare financial and statistical reports, dashboards, and variance analysis.
Support the preparation of monthly, quarterly, and annual reporting on budget performance, fund utilization, and project delivery.
Use enterprise financial systems and business intelligence tools to extract, reconcile, and analyze large datasets.
Maintain high-quality budget and expenditure data by reconciling information between financial, project controls, and contract management systems.
Develop and update tools, templates, and job aids that support budget development, financial monitoring, and procurement activities.
Participate in the design and implementation of improved reporting and analytics.
Serve as a key point of contact for capital budget questions from Power Enterprise & Infrastructure Bureau staff, SFPUC Finance, SFPUC Project Controls, the Controller’s Office, and other City departments.

Requirements

Possession of a baccalaureate degree from an accredited college or university and three (3) years full-time equivalent experience performing professional-level analytical work.
Qualifying professional-level analytical work includes analysis, development, administration, and reporting in major programs and functions of an organization in the areas of budgets, contracts, grants, policy, or other functional areas related to the duties of positions in the 182X Class series.
Applicants must meet the minimum qualification requirement by the final filing date.
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing date.
Make sure it is absolutely clear in your application exactly how you meet the minimum qualifications.
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.
Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification.

Skills

Policy analysis
Data analysis
Stakeholder engagement
Outreach strategy
Program implementation
Operational recommendations
Qualitative and quantitative analysis
Reporting
Dashboards
Presentations
Data governance
Database tools
Key performance indicators
Program tracking
Legislation analysis
Regulatory requirements analysis
Financial planning
Financial projections
Budget management
Expenditure management
Forecast reporting
Financial stewardship
Budget development
Financial monitoring
Procurement activities
Reporting and analytics
Business intelligence software
Oral proficiency in Cantonese

Location

San Francisco

Work Type

Temporary Exempt
Full-time

Experience Level

Senior
Three (3) years full-time equivalent experience performing professional-level analytical work

Education Level

Baccalaureate degree
Master's Degree in Public Policy, Political Science, Economics, or a related field
Graduate degree (Master's degree or higher) from an accredited college or university with major coursework in specialized subject matter areas such as public or business administration, management, business law, contract law, public policy, urban studies, economics, statistical analysis, finance, accounting or other fields of study closely related to the essential functions of positions in the Class series

Benefits

Employee Benefits Overview

About the Company

Headquartered in San Francisco, the San Francisco Public Utilities Commission (SFPUC) has 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area – 24 hours per day, 365 days per year.
Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.
Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.
We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment.
We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality.

Equal Opportunity

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply.
Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.