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About the Role
This role is responsible for overseeing all engineering and maintenance operations across the hotel, ensuring the safe, efficient, and compliant operation of the building, grounds, plant, and equipment. The position leads a team of engineers, manages preventative maintenance programmes, capital projects, budgets, contractors, and regulatory requirements, while driving energy conservation and asset protection initiatives. The Maintenance Manager plays a key role in maintaining property standards, supporting emergency response procedures, enhancing guest and associate satisfaction, and ensuring the hotel’s facilities remain in excellent condition through effective leadership, technical expertise, and operational excellence.
Responsibilities
- Lead and develop the engineering team by fostering a culture of safety, collaboration, accountability, and continuous improvement.
- Manage all engineering operations, including HVAC, refrigeration, electrical, plumbing, water treatment, and building systems, ensuring maximum efficiency and reliability.
- Ensure full compliance with health & safety regulations, statutory requirements, and property life safety systems, including fire alarms and sprinkler systems.
- Plan and oversee preventative maintenance programmes, asset protection strategies, and capital improvement projects to maintain hotel standards and operational excellence.
- Control departmental budgets, energy consumption, service contracts, inventory, and contractor performance to deliver cost-effective operations.
- Drive guest and associate satisfaction by maintaining facilities to the highest standard and responding proactively to operational and service needs.
- Build strong relationships with internal stakeholders, external contractors, regulatory authorities, and suppliers to support business objectives.
- Recruit, train, coach, and performance manage associates while ensuring effective rostering, attendance management, payroll administration, and career development initiatives.
Requirements
- Demonstrate extensive technical expertise in engineering, maintenance, HVAC-R, electrical, plumbing, building services controls, and mechanical plant operations.
- Apply strong problem-solving and analytical skills to identify issues, implement effective solutions, and maintain uninterrupted hotel operations.
- Communicate clearly and professionally with associates, guests, contractors, and stakeholders through strong verbal, written, and listening skills.
- Operate confidently with building management systems (BMS), engineering controls, Microsoft Office applications, and maintenance management systems.
- Lead projects, maintenance activities, and operational improvements with a proactive, organised, and results-oriented approach.
- Collaborate effectively across departments while also working independently to manage priorities and respond to operational demands.
- Maintain compliance with health, safety, and statutory requirements, with knowledge of areas such as Legionella control, asbestos awareness, first aid, and safe systems of work.
- Utilise relevant qualifications and experience in engineering, building services, construction, or mechanical disciplines to support the safe and efficient operation of the property.
- Applicants with Irish citizenship, an indefinite leave to enter the UK or an indefinite leave to remain in the UK are eligible to work in the UK including EU citizens who already lived in the UK by 31 December 2020.
Skills
- HVAC
- Refrigeration
- Electrical
- Plumbing
- Water treatment
- Building systems
- Health & safety regulations
- Fire alarms
- Sprinkler systems
- Preventative maintenance
- Asset protection
- Capital improvement projects
- Budget control
- Energy conservation
- Contractor management
- Guest satisfaction
- Associate satisfaction
- Building management systems (BMS)
- Engineering controls
- Microsoft Office applications
- Maintenance management systems
- Problem-solving
- Analytical skills
- Verbal communication
- Written communication
- Listening skills
- Project leadership
- Organisational skills
- Results-oriented approach
- Collaboration
- Independent work
- Priority management
- Legionella control
- Asbestos awareness
- First aid
- Safe systems of work
Location
- London
Work Type
- Full-time
Experience Level
- Extensive technical expertise
Education Level
- Relevant qualifications and experience in engineering, building services, construction, or mechanical disciplines
Salary/Compensations
- Competitive salary package
Benefits
- 31 days holiday including bank holidays increasing to a maximum of 35 days
- Attractive bonus plan
- Service Charge upon successful completion of probation
- Season ticket loans
- Discounted room rates for you & friends and family
- Competitive car lease schemes
- Complimentary dry cleaning
- Enhanced management pension scheme
- Life assurance x 3 salary
- Access to major high street discounts
- World-class international career opportunities within Marriott hotels tailored to your specific needs
- Professional learning and development opportunities
- Tuition aid
- Access to world-class trainers
- Access to the world’s leading management minds
- Corndell management development programmes
- Complimentary meals on duty
- Complimentary private medical via AXA
- Flu vaccinations
- Complimentary use of the Gym
- Eye care vouchers
- Cycle to work scheme
- Creative workshops
- Support volunteer programmes like Magic Breakfast
- Community activities
- Plant a tree
- Annual parties, Christmas lunches, summer BBQ's and Easter celebrations
- Length of service rewards and invitations to recognition events
- Monthly/yearly recognition schemes
- Discount in Gordon Ramsay's Bar & Grill and The Lucky Cat
- Recognition of personal milestones – new baby, wedding, birthdays and anniversaries
- Retirement parties
About the Company
- Marriott Hotels believes our legacy is built by the people who bring it to life every day.
- As part of a team that has helped shape the future of hospitality, you will be empowered to make an impact, share your ideas and elevate every guest experience.
- Whether you are developing your expertise, discovering a new role, moving between hotels or pursuing opportunities around the world, we support you at every stage of your journey.
- As part of the Marriott International family, Marriott offers more than a job.
- It is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
- Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
- Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.
- As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.
- With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.
- In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
- JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.
- JW believes our associates come first.
- JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott.
- JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being.
- Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.
- In joining JW Marriott, you join a portfolio of brands with Marriott International.
Equal Opportunity
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
- We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
- Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
- We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.