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About the Role
Goldfish Swim School is seeking a Front Desk Customer Service Representative to act as the first point of contact for customers, presenting a positive image for the company while processing sales and registration transactions.
Responsibilities
- Answers telephones, responds to inquiries, takes messages and screens and directs phone calls.
- Processes student registrations using effective sales/customer service techniques.
- Schedules and manages birthday/pool parties.
- Supervises private party staff.
- Resolves customer concerns/complaints using a professional approach.
- Assists members with purchases of merchandise and vending.
- Greets parents and students as they report to the front desk.
- Checks in students on the attendance tracking system.
- Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area.
- Monitors Snack Shack area and provides guidance to Snack Shack staff.
- Checks voicemail and email correspondence and responds in a timely manner.
- Updates informational displays with accurate and timely promotions and literature.
- Provides occasional administrative support for management personnel.
- Makes collection calls to resolve open account problems.
- Prepares twice daily student lesson schedules for use by instructors and management staff.
- Enforces safety rules and regulations to prevent accidents.
- Administers first aid when necessary.
- Fulfills other duties and responsibilities as assigned.
Requirements
- Ability to work with children
- Excellent interpersonal communication and organizational skills
- Must pass background examinations
Skills
- Customer service
- Sales
- Interpersonal communication
- Organizational skills
- Administrative support
- Computer skills (Word, Excel, other software systems)
Location
- Onsite
Work Type
- Full-time
- Part-time
Experience Level
- One year of previous customer service and/or administrative office experience preferred
Education Level
- High school diploma or GED preferred
- Some college highly preferred
Salary/Compensations
- Great pay
Benefits
- Free uniforms
- Training & development
- 401(k)
- Free food & snacks
- Leadership roles
- Flexible hours
- Valuable work experience
- Increased social opportunities
- Future references/referrals
About the Company
- Goldfish Swim School is a rapidly growing, award-winning franchise that is not your typical company.
- We change lives and help children reach their goals.
- We offer paid training and flexible shifts.
- Advancement opportunities exist for the right candidate.