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About the Role
To support the People team in all aspects of generalist HR administration, proactively managing administrative activities and processes. This role serves as the first point of contact for HR queries, ensuring timely resolution and building strong relationships with employees. Initially focused on operational efficiency, the role will evolve to emphasize data, reporting, and insights as systems and automation advance.
Responsibilities
- Ensure the HR System, organisation charts and all HR trackers are maintained accurately.
- Maintain all employee files in line with GDPR regulations on both the HR system and SharePoint.
- Prepare and issue employment contracts and new starter documentation for new employees.
- Prepare and issue all contract/amendment documents for changes relating to Terms and Conditions/policies.
- Ensure all processes for leavers are completed, including confirmation letters, exit interviews, and leaver forms.
- Complete reference checks for new employees prior to joining and provide references to other employers when requested.
- Manage the new starter onboarding and leaver offboarding process, including IT equipment.
- Manage the People HR inbox and respond to general HR enquiries.
- Handle HR invoices, ensuring they are recorded, processed, and managed on the SAP system.
- Liaise with suppliers and the Accounts Payable Team regarding invoices and payments.
- Support the administration and implementation of processes such as Performance Review, Salary Review, Holiday Buying, and Objective Setting.
- Identify repetitive or manual People processes for simplification, standardization, or automation.
- Support the testing and implementation of improved ways of working.
- Monitor exceptions, resolve data or process issues, and ensure the employee experience remains accurate and responsive.
- Act as the HR system expert, preparing reports and analyses as required.
- Support data preparation and reporting for onboarding, leavers, sickness, social impact, benefits, and budget reporting.
- Track and monitor spending to ensure the People team remains within the allocated OPEX budget.
- Produce regular reporting on key workforce measures, identify emerging trends, and highlight areas for attention.
- Provide clear commentary on data insights and potential questions for the People team.
- Support improvements to dashboards, reporting routines, and data definitions.
- Collate relevant payroll changes and ensure all information is input by payroll cut-off deadlines.
- Review monthly absence reports, manage sickness documentation, and communicate payroll implications.
- Support the payroll team in preparing data for HMRC or benefit renewal submissions.
- Provide other duties and ad-hoc support across the People Team.
Requirements
- Previous experience working as an HR Assistant or Administrator within a medium-sized business.
- Knowledge of HR processes, payroll, and administrative tasks.
- Experience working in a fast-paced office environment.
- Strong MS Office skills, particularly Excel.
- Experience producing reports or working with People data.
- An interest in how HR technology, automation, and self-service can improve efficiency and the employee experience.
- Process driven.
- Organised and structured approach to work with excellent planning and co-ordination skills.
- High attention to detail and accuracy.
- Comfortable working with data and spreadsheets, checking accuracy and drawing out straightforward trends.
- Able to learn and confidently use reporting, workflow, and automation tools.
- Confident using approved AI tools to support routine HR administration, draft communications, and summarise information, checking all AI outputs for accuracy and tone.
- Able to identify practical opportunities for AI-assisted reporting and workflow improvements and test outputs.
- Strong verbal and written communication skills and the ability to communicate with all levels of the organisation.
- Strong analytical skills.
- Enjoys working as part of a team and independently.
- Ability to develop and maintain effective working relationships with internal and external managers and contacts.
- Proactive, solutions-focused approach to tasks.
- Enjoys working in a fast-paced, people-focused environment.
- Confident in dealing with queries in person and via e-mail.
- Curious about what the data is telling us and willing to ask questions, investigate anomalies, and share practical insights.
- Positive about change and able to see automation as an opportunity to improve processes and increase the value provided by the role.
Skills
- HR System Management
- Excel
- Data Analysis
- Reporting
- AI Tools
- Communication
- Problem Solving
Location
- London
Work Type
- Full-time
- Hybrid
Experience Level
- Mid-level
Education Level
- CIPD or part CIPD qualification desirable but not essential.
Benefits
- Core working hours with flexibility
- Two weeks ‘Work from Anywhere’
- 28 days’ annual leave + bank holidays
- Your birthday off
- Option to buy additional annual leave
- 5% matched pension scheme
- Life assurance
- Discounted gym membership
- Health cash plan
- Mental wellbeing support
- Cycle to Work Scheme
- Season Ticket Loan
- 25% off at Fora cafés
- 2 x volunteer days / year
About the Company
- At Fora, we’re fuelled by a desire to enhance the way people work. We’re here for the progressives, the forward thinkers, the status quo-challengers, the creators and the innovators. With signature hospitality, a likeminded community of members and a re-energising wellness experience, Fora takes the grind out of daily work-life, so members can focus on what’s important – working productively, healthily and happily.
- Our journey began over 20 years ago, when we opened our first location on London’s City Road. Since then, our collection has grown to over 60 distinctive workspaces across London, the UK and Germany, totalling 3.2 million sq ft of real estate. And in the last two decades we’ve welcomed nearly 30,000 members through our doors and boast market-leading retention rates.
- As a trusted workspace provider for teams of all sizes, from established brands to new ventures, our uniquely designed, flexible office spaces come with a range of exceptional on-site amenities and a dedicated Member Experience team to take care of all the day-to-day details. Ocado, The British Fashion Council, BP and Pangaia are just some of the businesses who call a Fora workspace home.
- Fora is part of The Office Group, backed by Blackstone and Brockton Capital. We have ambitious plans to expand our collection of workspaces in the future, pioneering industry change through our conscious design and construction practices, and creating workspaces that empower our members to work in their own unique way.