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About the Role

The Patient Service Representative serves as the first point of contact for patients, visitors, and callers, creating a welcoming, professional, and confidential clinical environment. This position supports daily front-office operations by greeting patients, managing phone calls, coordinating appointments, and performing administrative tasks to ensure efficient clinic operations and positive patient experiences.

Responsibilities

Greets patients and visitors courteously, professionally, and welcomingly.
Maintains patient sign-in processes while adhering to HIPAA and confidentiality requirements.
Ensures reception and common areas are clean, orderly, and professional.
Assists patients with general inquiries and directs them appropriately.
Answers multi-line phone systems, routes calls, takes messages, and ensures timely response to inquiries.
Demonstrates professional phone etiquette and customer service standards.
Communicates appointment delays or scheduling changes to patients.
Schedules and confirms patient appointments according to clinic procedures.
Supports providers and clinical staff by notifying them of patient arrivals and schedule changes.
Assists with copying, scanning, faxing, and distributing documents.
Distributes incoming mail and packages and manages outgoing correspondence.
Obtains, records, and updates patient demographic and insurance information.
Collects patient payments when applicable and documents transactions accurately.
Maintains accurate records in the electronic health record (EHR) or scheduling system.
Ensures all documentation is completed accurately and within required timeframes.
Maintains office supply inventory and notifies leadership when reordering is needed.
Assists the Program Director with assigned administrative projects.
Supports clinic workflow during high-volume periods.

Requirements

High school diploma or equivalent required.
One (1) year of receptionist or front-office experience is preferred.
Healthcare or behavioral health clinic experience is strongly preferred.
Familiarity with electronic health records (EHR) and scheduling systems are preferred.
Ability to sit, stand, and perform computer-based work throughout the workday.
Ability to manage frequent interruptions while maintaining accuracy and professionalism.
Ability to handle confidential information with discretion.

Skills

Strong customer service skills.
Strong interpersonal skills.
Strong communication skills.
Ability to multitask.
Ability to prioritize in a fast-paced clinical environment.
Attention to detail.
Accuracy in documentation.
Professional demeanor with patients, families, and staff.
Proficiency with basic office software.
Proficiency with phone systems.

Location

Outpatient behavioral health or medical clinic setting

Work Type

Full-Time

Experience Level

One (1) year of receptionist or front-office experience preferred
Healthcare or behavioral health clinic experience strongly preferred

Education Level

High school diploma or equivalent required

About the Company

Beacon Behavioral Partners is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status

Equal Opportunity

Beacon Behavioral Partners is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status