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About the Role
This newly created role at Cancer Research UK offers a unique opportunity to shape how content and design come together to create exceptional supporter experiences across digital channels. You will play a key role in defining the future direction of content and design capabilities, bringing together expertise across content strategy, content operations, UX, UI, service design, and taxonomy. The role aims to ensure these disciplines work seamlessly to deliver accessible, engaging, and data-informed experiences that strengthen relationships with supporters.
Responsibilities
- Defining the strategic direction for CRUK's content and design capability, ensuring it is future-focused, user-centred and aligned to organisational goals.
- Leading and developing a high-performing team through the Senior Manager, Design and Content Delivery Lead, fostering a collaborative culture and shared ways of working.
- Owning the operating model, governance and prioritisation approach for the function, ensuring clear decision-making, effective resource planning and delivery excellence.
- Driving CRUK's content optimisation strategy, using audience insight, analytics, search, experimentation and user research to improve the quality, findability and effectiveness of content.
- Championing accessibility, user-centred design and content best practice across the organisation.
- Overseeing key transformation initiatives, including content platform and CMS developments, while managing supplier relationships, budgets and associated risks.
- Ensuring content and design teams have the right skills, capacity and structures in place to deliver against current and future organisational needs.
- Building strong partnerships across Digital, Data, Insights and other stakeholder groups to maximise organisational impact.
Requirements
- Significant experience leading multidisciplinary content, design and user experience teams, including managing senior leaders and managers.
- Translating strategic vision into successful delivery through a strong track record of developing and delivering content and digital experience strategies that drive measurable user and organisational outcomes.
- Expertise in one or more content or design disciplines, alongside a broad understanding of UX, UI, service design, content operations, accessibility and taxonomy.
- Specific knowledge of CMS, DAM and design systems, and of end-to-end supporter journeys.
- Excellent stakeholder engagement and influencing skills, with the ability to build alignment and drive change across complex organisations.
- Strong people leadership experience, creating inclusive, high-performing teams and developing future talent.
- Experience managing budgets, suppliers, contracts and organisational risk.
- An understanding of emerging technologies, including AI and automation, and how they can enhance content and design operations.
- A passion for creating exceptional user experiences and a commitment to Cancer Research UK's vision.
Skills
- Content strategy
- Content operations
- UX
- UI
- Service design
- Taxonomy
- CMS
- DAM
- Design systems
- Stakeholder engagement
- People leadership
- Budget management
- Supplier management
- Risk management
- AI
- Automation
Location
- Stratford, London
Work Type
- Office-based with high flexibility (1-2 days per week in the office)
- Full time
Experience Level
- Senior
Salary/Compensations
- £75,000 - £81,000 per annum
Benefits
- Generous benefits package
- Wide range of career and personal development opportunities
- High-quality tools
- Work-life balance policies and processes
About the Company
- Cancer Research UK exists to beat cancer.
- Our organisation values are designed to guide all that we do: Bold, Credible, Human, Together.
- We’re looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.
- Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do.
Equal Opportunity
- We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion.
- We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.
- We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen.
- Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.