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About the Role
The General Manager will oversee the day-to-day operational running and maintenance of 220 Blackfriars, a new Grade A office building, and manage service partners. This role involves building and maintaining strong relationships at all levels and ensuring the building operates efficiently, aligning with client strategy, vision, and ESG goals. The role begins before the building's completion, supporting the mobilization of supplier teams and operational readiness for its opening.
Responsibilities
- Complete Savills and site inductions, familiarize with the building and its systems, attend familiarization sessions and commissioning events.
- Build and induct a team, establishing relationships with project and client teams.
- Develop the Occupier Handbook, Fit Out Guides, Rules and Regulations, and other operational documentation.
- Further develop the initial Service Charge Budget.
- Coordinate the procurement and onboarding of Service Partners.
- Assist with the procurement and setup of essential building management items, including health and safety, cleaning, IT, telecoms, signage, and amenity spaces.
- Develop Standard Operating Procedures (SOPs) and Action Instructions (AIs) with service partner teams.
- Collaborate with the Building App provider on setup and content.
- Act as an ambassador for 220 Blackfriars, developing and promoting the brand.
- Take ownership of the 220 Blackfriars vision and values, ensuring their integration into delivery.
- Build excellent professional relationships at all levels.
- Utilize client platforms and the onsite occupier portal to develop the building community and maximize engagement.
- Ensure Savills property management, manuals, and compliance systems are up-to-date and used in line with policy, consistently delivering against RISE principles.
- Complete and upload daily and monthly checklists within agreed timeframes, ensuring resultant actions are completed.
- Maintain high standards of property presentation and customer service.
- Ensure clear communication (written and verbal) with occupiers, service partners, and guests.
- Engage with all stakeholders, with a specific focus on occupiers, ensuring their Health & Safety and statutory compliance.
- Chair formal and informal occupier meetings, ensuring customer service, innovations, and feedback are obtained, minuted, and actioned.
- Ensure Health & Safety, emergency procedures, and safe working practices conform to current legislation.
- Update actions from audits and risk assessments monthly to show progress and ensure completion within agreed timeframes.
- Report to Management Surveyor and client, keeping them informed on facilities management standards and highlighting areas for concern or improvement.
- Procure all supplies and services in accordance with the Savills procurement program, embedding sustainable procurement.
- Manage service partner delivery to high standards, meeting agreed KPIs and SLAs, and escalating contract management issues as appropriate.
- Oversee adherence to House Rules and Regulations and procedures, and ensure permits to work for contractor activities are raised.
- Encourage cultural alignment and partnership with service partners.
- Lead the delivery of 220 Blackfriars ESG goals and engage with occupiers on their ESG aspirations.
- Prepare and implement contingency plans for site attendance during absences.
- Manage the production of the annual building service charge budget and management accounts, monitoring expenditure and ensuring value for money.
- Ensure reliable working knowledge of plant and building operation systems.
- Ensure all promotional activities prioritize the health, safety, and welfare of the team, occupiers, and guests.
- Effectively manage service partner contracts and their on-site teams, ensuring training and motivation.
- Conduct performance reviews with service partner management teams.
- Ensure the onsite team complies with the standards and ethos of 220 Blackfriars.
- Establish and develop relations with authorities and local agencies (local authority, police, fire brigade, public transport, neighboring properties).
- Deliver in accordance with the ESG Strategy for the building.
- Partner with the local community and neighboring businesses to develop a community culture and host events.
- Ensure the safe organization and management of any building/community events.
- Adhere to all quality assurance requirements.
- Ensure compliance with operational standards.
- Assist with additional client-led compliance requirements.
Requirements
- Excellent managerial and inter-personal skills.
- Proven track record in managing change.
- Extensive experience in managing budgets.
- Good strategic vision.
- Strong commitment to customer service.
- Previous property/building management experience essential.
- Previous property/building management mobilization and experience of office fit out preferred.
- Self-motivated with the ability to use initiative.
- Experience in the supervision of service partners and contractors.
- Proactive, uses initiative, and able to work under pressure to meet deadlines.
- Effective people management skills in recruitment, development, and team building.
- Excellent communication skills, written and verbal.
- Comprehensive knowledge and understanding of legislative Health & Safety requirements.
- Good time management skills, able to respond to client/contract deadlines.
- Ability to use full range of Microsoft applications including Word, Excel, PowerPoint, Outlook.
- An interest in being a proactive ESG leader in the industry.
Skills
- Property/building management
- Budget management
- Change management
- Customer service
- Mobilization
- Office fit out
- Supervision of service partners and contractors
- People management (recruitment, development, team building)
- Communication (written and verbal)
- Health & Safety legislation
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- ESG leadership
Location
- 220 Blackfriars
Work Type
- Full-time
- 40 hours per week
Experience Level
- Previous property/building management experience essential
- Previous property/building management mobilization and experience of office fit out preferred
Education Level
- IOSH qualified
Salary/Compensations
- £90,000
About the Company
- Savills is a global real estate services provider.
- 220 Blackfriars is a 220,000 sq ft, 22-storey, state-of-the-art Grade A office building scheduled for delivery in Q4 2027.
- The building will feature 21,000 sq ft of amenity space, including a communal sky lounge, landscaped terraces, business lounge, and coffee bar.
- The building will be 100% electric.