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About the Role

The Engagement and Reach (EaR) division shapes how College Board's work is understood and acted upon, accelerating engagement and growth. The Editorial Strategy and Operations team safeguards the organization's voice, accuracy, and credibility across all published content, setting and enforcing enterprise-wide editorial standards.

Responsibilities

Design and Scale Editorial Operations (40%)
Own the workflow end to end (intake, triage, tiering, assignment, approval gate) so that quality holds and throughput scales as volume grows
Lead the organization’s AI integration strategy for editorial work, choosing, configuring, and continually improving tools that support better editing and streamline the process and administrative work around it without compromising the editorial bar
Build and maintain intake and reporting processes across ticketing/queue tools (Jira, Smartsheet, or equivalent) that make bottlenecks visible before they become backlogs
Establish service tiers and coverage frameworks that match editorial rigor to what each piece actually needs, rather than treating every request the same
Own capacity planning, including the balance of human and AI-assisted effort: know when the team needs more people, more tooling, or a process fix to get more out of what it has
Lead and Manage the Editorial Strategy & Operations Team (25%)
Lead a team of 8 to 10 experienced editors, supported by contract and freelance colleagues, who safeguard the voice, accuracy, and credibility of everything College Board publishes
Guide the team through a significant shift in how it works by building trust, earning buy-in, and staying visibly committed to the new direction, while honoring the craft and experience the team brings
Cultivate an inclusive and high-achieving culture rooted in craftsmanship, curiosity, and a shared connection to our mission, one that enables all team members to live out College Board’s Operating Principles
Bring proven leadership experience and consistently embody College Board’s Manager Expectations in your work
Hire, coach, and develop editorial staff, and run calibration sessions that keep standards aligned across full-time and freelance editors, so quality doesn’t vary by who happens to pick up the ticket
Manage the backup/coverage plan for approvals so no single person’s absence slows the queue
Build the team’s fluency with AI-assisted editing deliberately, so adoption drives real efficiency gains rather than becoming another manual step
Manage a blended model of full-time, contract, and freelance editors, deploying each where it adds the most value as work comes in waves
Set and Uphold Editorial Standards (10%)
Own enterprise editorial standards and style guidelines, setting the bar not just for the team but for how editorial quality is defined and measured across College Board
Establish KPIs for editorial quality and process management, and extend them as the enterprise standard for any team performing editorial work
Decide how AI tools get configured against the style guide and evaluate whether that configuration is actually holding up, partnering with the style guide owner rather than owning it directly
Ensure consistent voice, tone, accessibility, and clarity across programs and platforms
Turn Data into Editorial Strategy (10%)
Turn workflow and quality data into insight leadership can act on, surfacing where the team is excelling and where attention might be needed
Identify systemic risk, patterns, and improvement opportunities before they show up as escalations
Inform resourcing and scope decisions with data instead of instinct
Partner Upstream to Reduce Rework (15%)
Build relationships with high-volume stakeholder teams to raise the quality of what arrives in the queue, so less editorial effort gets spent fixing avoidable problems
Optimize the end-to-end copyediting cycle across divisions, identifying how editing projects should be handled based on risk and complexity
Use workflow and volume data to spot upstream opportunities for change, the kind of thing that turns a recurring fire drill (like a high-stakes RFP with a two-day turnaround) into a standard, repeatable process instead of a scramble every time
Run training and consultation engagements that help partner teams submit work that’s faster to turn around
Advocate for sustainable workload and realistic timelines that protect both quality and speed

Requirements

10+ years of experience in copy editing, editorial standards, or content governance, applying rigorous quality standards to high-volume, high-visibility content in complex organizations
Proven experience managing a team of editors or content quality professionals
Comfort leading a tenured team through a significant change in how it works: leading by example, bringing people along rather than mandating change, and holding the line on standards when it’s tempting not to
A track record of building systems, not just running them: intake design, SLAs, reporting frameworks, and workflow redesign
Experience integrating AI, automation, or another form of process innovation into editorial or content workflows, and genuine enthusiasm for using technology to improve how the work gets done
Strong data fluency and the ability to translate workflow and quality metrics into strategy
Experience managing a blended team of FTEs and contractors, with real judgment about when to flex capacity versus make a permanent hire
Executive presence and the ability to influence stakeholders without formal authority, including the confidence to push back on senior leaders about timelines, formats, and scope
A strategic and inclusive leadership style: you set clear priorities, build effective team structures, plan for future needs, and foster a culture of belonging
A proven ability to drive performance and growth: you set high expectations, deliver real-time, evidence-based feedback, and coach team members to take smart risks, stretch their skills, and achieve meaningful impact
A passion for expanding educational and career opportunities and mission-driven work
Authorization to work in the United States for any employer
Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort learning and applying new digital tools independently and proactively.
Clear and concise communication skills, written and verbal
A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input
A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking
A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success

Skills

AI integration
Process innovation
Data fluency
Workflow redesign
Capacity planning
Leadership
Team management
Content governance
Editorial standards
Copy editing
AI-assisted editing
Jira
Smartsheet

Location

Remote

Work Type

Full-time
Remote
Hybrid

Experience Level

Senior
10+ years of experience

Salary/Compensations

$104,000 - $155,000

About the Company

College Board is a self-sustaining nonprofit that believes in fair and competitive compensation.
We are a mission-driven organization focused on expanding educational and career opportunities.