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About the Role
The Operations Analyst supports the Head of Business Management within the Business Management & Finance team. This role provides coordination and delivery support for people and stakeholder engagement activities, ensuring the Asset Management Technology team operates effectively and achieves its priorities. The focus is on internal communications, people initiatives, leadership support, operational coordination, and process improvement.
Responsibilities
- Support the planning and delivery of internal team communications, ensuring messages are clear, engaging, timely, and aligned across channels.
- Coordinate communications from Asset Management Technology to the wider business, adapting content and tone for different audiences and formats.
- Draft and produce high-quality materials, including team updates, presentations, briefing notes, announcements, and content for collaboration channels.
- Maintain communication and activity plans, gathering information, confirming next steps, and keeping delivery on track.
- Support activities that strengthen colleague engagement, inclusion, recognition, wellbeing, learning, and the overall working environment.
- Help organise team events, engagement sessions, workshops, and other colleague-focused initiatives, including logistics, communications, materials, and follow-up actions.
- Provide practical support to the leadership team, including coordinating meetings, preparing agendas and materials, capturing decisions and actions, and following up with owners.
- Provide structured support for priority initiatives, taking ownership of defined activities or workstreams, coordinating stakeholders, maintaining plans and actions, monitoring progress, and escalating risks or issues.
- Review existing processes, identify simplification or improvement opportunities, and work with colleagues to introduce practical solutions.
- Build effective working relationships across Asset Management Technology and the wider business to facilitate information and activity flow.
- Respond flexibly to changing priorities and provide broader operational support to the Business Management & Finance team as required.
Requirements
- Relevant experience gained in a professional working environment, ideally within operations, business management, communications, project coordination, or a similar role.
- Evidence of taking ownership of tasks or defined pieces of work and following them through to completion, with appropriate support and guidance.
- Strong written and verbal communication skills, with experience producing clear and accurate materials such as presentations, emails, updates, meeting papers, or briefing notes.
- Good organisational and coordination skills, with the ability to manage several activities, deadlines, and stakeholders simultaneously.
- Experience supporting meetings, events, projects, communications, or colleague engagement activities, including preparation, coordination, and follow-up.
- A proactive approach, with the confidence to use initiative, ask questions, and identify when input, support, or escalation is required.
- Strong attention to detail and a commitment to producing accurate, high-quality work.
- The ability to build positive working relationships with colleagues at different levels and across different teams.
- Confidence working independently on clearly defined activities while remaining comfortable seeking direction where needed.
- Competence in Microsoft 365 tools, particularly PowerPoint, Excel, Outlook, Teams, and SharePoint.
- Experience with other collaboration or planning tools would be beneficial.
- An interest in using AI and automation tools to improve processes, increase efficiency, and support the production of high-quality outputs.
- An interest in asset management, technology, or financial services is desirable, although prior industry experience is not essential.
- A collaborative, adaptable, and positive approach, with curiosity and a willingness to learn and contribute across a varied range of activities.
Skills
- Microsoft 365 (PowerPoint, Excel, Outlook, Teams, SharePoint)
- Collaboration tools
- Planning tools
- AI and automation tools
- Written communication
- Verbal communication
- Organisational skills
- Coordination skills
- Stakeholder management
- Process improvement
- Internal communications
- Project coordination
Location
- London
Work Type
- Flexible working arrangements
Experience Level
- Experienced Colleague
Benefits
- Pension scheme of up to 18% (13% employer, 5% employee)
- Share Save and Share Incentive Plan
- Financial wellbeing and support services
- 38 days annual leave (including bank holidays)
- Opportunity to purchase up to five extra days of leave
- Time Off When You Need It policy
- Market-leading Inspiring Families policy with comprehensive support and paid parental leave (maternity, adoption, surrogacy, paternity)
- Private Healthcare
- Critical Illness cover
- Life Assurance
- Additional family options for Health & Protection cover
About the Company
- M&G has a heritage dating back more than 175 years with a long history of innovation in savings and investments.
- The company combines asset management and insurance expertise to offer a wide range of solutions.
- M&G's two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
- The company culture is built on telling it like it is, owning it now, and moving it forward together with care and integrity.
- M&G strives to create an exceptional place to work for exceptional talent.
Equal Opportunity
- We will consider flexible working arrangements for any of our roles and offer workplace adjustments to ensure you have the support you need to succeed in your role.
- At M&G we strive to have a diverse workforce and an inclusive culture, underpinned by our policies and employee-led networks that offer networking, support and development opportunities for the diverse communities our colleagues represent.
- We welcome applications from people of all backgrounds – across gender, ethnicity, age, disability, sexual orientation and more – including neurodivergent individuals, career returners and those with military service experience.
- M&G is proud to be Level 3: Disability Confident Leader under the UK Government Disability Confident employer scheme, and we welcome applications from candidates with disabilities and long-term health conditions.
- We are committed to providing an inclusive recruitment process.
- All candidates have the opportunity to request reasonable adjustments when applying.
- If you need any additional support at any stage, please contact us at: careers@mandg.com