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About the Role

MUFG is seeking a Vice President for their EMEA Operations DX & AI Transformation Office in London, playing a pivotal role in shaping the future of operational excellence. This team leverages automation, artificial intelligence, and business process reengineering to drive efficiency, safety, and soundness across operations. You will lead a talented group of developers, championing innovative solutions that enhance productivity while ensuring compliance with rigorous internal policies and regulatory standards.

Responsibilities

Provide day-to-day management of a team of developers responsible for delivering robust RPA solutions that support operational efficiency.
Lead business process re-engineering by identifying processes for improvement, articulating problem statements clearly, analysing requirements thoroughly, and designing appropriate solutions.
Prepare comprehensive ‘as is’ and ‘to be’ process flow diagrams and summarise key points at management level to build compelling business cases.
Oversee programme management and solution delivery using agile methodologies across multiple platforms including Tungsten Automation (KTA/RPA), Power Platform tools such as Power Apps, Power Automate, and Power BI.
Promote GenAI solutions like Copilot to enable business benefits from advanced AI tools; support the integration of AI agents into operational workflows.
Drive upskilling initiatives across EMEA Operations by rolling out Datacamp training programmes to embed digital capabilities within teams.
Support the communications agenda for transformation programmes by preparing updates for key committees and stakeholders.
Conduct horizon scanning to stay informed about industry trends, emerging technologies, and best practices in AI, digitalisation, and transformation.
Establish strong collaborative relationships with internal stakeholders, external partners, vendors, and consultants to ensure project success through shared expertise.
Act as a transformation agent advocating change to support Operations’ strategy in providing timely, accurate, and appropriate services.

Requirements

Proven experience delivering transformation initiatives from initiation through completion within corporate or investment banking environments.
Demonstrated expertise in business analysis across diverse transformation projects involving business process re-engineering and intelligent automation.
Extensive hands-on experience managing multi-platform solution delivery including Microsoft Power Platform (Power Apps, Power Automate, Power BI) as well as process automation platforms such as Tungsten Automation/KTA/RPA/PEGA.
Advanced proficiency in Power BI for dashboard creation, report generation, and data visualisation best practices tailored for management reporting.
Ability to document high-level concepts in PowerPoint presentations suitable for non-technical stakeholders; excellent written communication skills.
Sound understanding of corporate & investment banking operating models with insight into front-to-back processes and organisational challenges.
Strong knowledge of change management principles and project delivery methodologies; adept at planning and prioritising tasks effectively.
Exceptional interpersonal skills enabling you to establish collaborative relationships with individuals at all levels inside and outside the organisation.
Experience preparing high-quality presentation papers that explain complex concepts clearly for senior stakeholders; adaptable messaging skills.
Comprehensive understanding of governance frameworks related to change management as well as broader organisational risk controls.

Skills

RPA
Business Process Re-engineering
Agile Methodologies
Tungsten Automation (KTA/RPA)
Power Platform (Power Apps, Power Automate, Power BI)
GenAI
Copilot
Datacamp
Change Management
Project Delivery

Location

London

Work Type

Flexible working arrangements

Experience Level

Vice President

Benefits

Flexible working arrangements
Industry-leading training programmes
Competitive pension contributions

About the Company

MUFG stands out as one of the world’s largest financial groups with a rich heritage rooted in integrity, responsibility, professionalism, and teamwork.
The organisation is deeply committed to fostering an inclusive workplace where every employee feels valued—championing flexible working opportunities that accommodate diverse needs while supporting personal growth through extensive training programmes like Datacamp.
MUFG’s supportive leadership encourages open dialogue (‘Listen Up Speak Up’) so your voice matters when shaping strategic direction.
The company invests generously in its people—not only through competitive pension contributions but also by nurturing talent via succession planning initiatives designed for long-term career progression.
As part of MUFG’s EMEA Operations DX & AI Transformation Office you’ll join a networked community dedicated to innovation—where collaboration drives results that benefit clients globally.
The culture here is client-centric yet people-focused: you’ll find yourself surrounded by knowledgeable colleagues who share your passion for excellence while enjoying access to resources that empower you professionally.
If you value working somewhere that combines stability with forward-thinking ambition—and where your contributions are recognised—you’ll find MUFG an exceptional place to grow your career.

Equal Opportunity

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count.
We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.
We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.