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About the Role
Support healthcare provider clients in clinical operations modernization, focusing on patient access, utilization, capacity management, service line performance, and technology integration. Analyze complex problems, manage workstreams, develop deliverables, build client relationships, and mentor junior team members.
Responsibilities
- Lead provider clinical operations workstreams to improve efficiency, reduce costs, and support scalable execution.
- Manage deliverables for clinical modernization engagements, including workflow redesign and service delivery model assessment.
- Apply operations management, process improvement, and quality standards to assess and improve current-state operations.
- Analyze business data and performance metrics to develop recommendations for patient access, utilization, and capacity management.
- Support technology-enabled workflow integration across platforms like Epic and Cerner.
- Build client relationships through active listening, clear communication, and responsive issue resolution.
- Guide junior team members, review work outputs, and provide feedback.
- Coordinate project resources and activities to track progress, surface risks, and maintain momentum.
- Interpret healthcare operations changes and apply business context to improve clinical care, reimbursement, and clinician experience.
Requirements
- At least a Bachelor's degree
- At least 4 years of experience
Skills
- Client-facing operations consulting experience in health services settings
- Analyzing provider workflows, access, capacity, and service line performance
- Applying change management and process improvement in clinical operations
- Utilizing business data analytics and performance metrics to guide recommendations
- Supporting technology-enabled workflow redesign with Epic or Cerner
- Mentoring junior team members
- Navigating ambiguity and shifting priorities
Location
- Remote
Work Type
- Full-time
- Hybrid
Experience Level
- Senior Associate
Education Level
- Bachelor's degree
Salary/Compensations
- $77,000 - $202,000
Benefits
- Medical
- Dental
- Vision
- 401k
- Holiday pay
- Vacation
- Personal and family sick leave
About the Company
- PwC operates within the Advisory practice in the Health Services sector.
- PwC is an equal opportunity employer.
- PwC offers a wide range of benefits.
- Learn more about how we work: https://pwc.to/how-we-work
Equal Opportunity
- All qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
- For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws.
- PwC recognizes that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members.
- We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.