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About the Role
Rakuten Kobo Inc. is seeking an Office Services Clerk for a one-year onsite contract with potential extension. This role supports the Facilities team by providing administrative and operational assistance, acting as the first point of contact at the Toronto Headquarters, and ensuring a welcoming, safe, and well-supported workplace.
Responsibilities
- Greet and assist visitors, provide directions, and notify hosts of arrivals.
- Manage and track temporary access cards, reporting discrepancies.
- Receive and sign for incoming deliveries.
- Support Facilities programs such as bike storage, the Pooch Program, and employee lunch program.
- Identify and communicate office procurement and replenishment needs.
- Maintain positive vendor and service provider relationships.
- Sort, scan, and distribute incoming mail.
- Coordinate domestic and international shipments of various company items.
- Support shipping requests across multiple departments.
- Accurately document required shipping information, including HS/HTS codes and declared values.
- Track shipments and provide status updates.
- Liaise with couriers to resolve shipping issues.
- Pick up and drop off mail and packages at local courier points.
- Deliver packages within the office and notify relevant contacts.
- Assist with catering orders and coordination for meetings and events.
- Coordinate event requirements with hosts.
- Support the setup and execution of company events.
- Provide AV support for meetings and events.
- Prepare and reset meeting and event spaces.
- Assist employees with office space and booking needs.
- Support Envoy and Outlook booking processes.
- Coordinate and adjust space bookings.
- Escalate booking conflicts or issues to the Facilities Manager.
- Assist employees with general office and workplace-related requests.
- Provide printing, document, and administrative support.
- Provide employees with required forms and workplace information.
- Provide administrative and operational support to the Facilities Manager.
- Perform other duties as assigned.
Requirements
- Organized, energetic professional.
- Ability to wear multiple hats.
- Ability to work independently with minimal direction.
Location
- Toronto Headquarters
- Onsite
Work Type
- Onsite
- Contract
- Full-time
Salary/Compensations
- CAD $48,400.00 - 67,583.50 annually
Benefits
- Flexible hours
- Hybrid remote working environment
- Subsidized in-office lunches
- Four extended long weekends in the summer
- Full benefits starting from your first day
- Work From Anywhere Program for up to 3 months (90 days)
- Lifestyle spending account
- Free Kobo device + free weekly e-book or audiobook
- Weekly Kobo Spark sessions
- Dog friendly office
About the Company
- Rakuten Kobo Inc. is the world’s digital bookseller created by and for booklovers.
- Owned by Tokyo-based Rakuten Group, Inc. and headquartered in Toronto.
- Millions of worldwide users can read anytime, anywhere, and on any device.
- Mission: to make reading lives better for all.
- Connects readers to stories using thoughtful and personalized curation of eBooks and audiobooks, and the best dedicated eReaders and apps for reading.
- Open platform allows people to fit reading into more moments in their busy lives.
Equal Opportunity
- Rakuten Kobo Inc. is an equal opportunity employer.
- Accessibility accommodations for candidates with disabilities participating in the selection process are available on request.
- Any information received related to accommodation needs of applicants will be addressed confidentially.
- Rakuten is an equal opportunity employer.
- Accessibility accommodations for candidates with disabilities participating in the selection process are available on request.
- Any information received related to accommodation needs of applicants will be addressed confidentially.