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About the Role
The Client Service Delivery (“CSD”) team focuses on market strategy and service delivery innovation to ensure client needs are always top of mind. This role plays an integral part in advancing the firm’s ambitious legal innovation strategy.
Responsibilities
- Assist with pricing and service-delivery aspects of pitches and proposals.
- Develop Alternative Fee Arrangements (“AFAs”) and budgets for clients across all offices.
- Develop template budget and project management tools for different matter types, and fee data analytics and other pricing tools to streamline the budgeting process for client matters.
- Carry out matter profitability analysis in relation to historical, existing, and potential matters.
- Promote service delivery efficiency initiatives, including alternative staffing approaches, technology tool usage for legal processes, and reengineering of legal services.
- Support Directors and Managers of the Client Service Delivery (“CSD”) team to devise streamlined client service processes and identify automation and technology opportunities.
- Analyze, model, organize, and store information to support legal service delivery innovation, including developing pricing data analytics for client fee estimates and AFAs.
- Help service delivery innovation projects meet schedules, business, and budget objectives.
- Work directly with Directors and Managers of the CSD team to identify existing and emerging client and lawyer feedback.
- Develop an understanding of new legal technology and identify ways processes and technology can solve client and lawyer requests.
- Design and build client solutions with other members of the CSD team.
Requirements
- Completed post-secondary education in Business Administration, Economics, Statistics, or a related field.
- A minimum of 5 years of relevant experience from within a legal or professional services organization.
- Professional maturity including tact and discretion.
- High aptitude for quantitative tasks, including financial analysis.
- Ability to provide excellent and timely service to clients and colleagues by understanding their needs and using available resources.
- Ability to work effectively with others by being flexible, respectful, communicating clearly, and proactively sharing knowledge and offering assistance.
- Demonstrates relevant expertise, critical thinking skills, and initiative to consistently deliver quality work.
- Walks the talk, respects individual differences, and supports the Firm’s interests.
Skills
- Financial analysis
- Quantitative tasks
- Critical thinking
- Communication
- Collaboration
- Problem-solving
Location
- Toronto
- Montreal
Work Type
- Hybrid
Experience Level
- 5+ years of relevant experience
Education Level
- Post-secondary education in Business Administration, Economics, Statistics, or a related field
- Advanced degree preferred (MBA; CPA; LLB/JD, etc.)
Salary/Compensations
- $80,000 – $90,000 annually (Toronto Only)
Benefits
- Outstanding benefits from day one
- Insurance premiums paid by the Firm
- Wellness and technology reimbursements
- Competitive compensation
- Paid overtime
- Generous time off
- Day off to volunteer
- Day off for your birthday
- Commitment to professional development and growth opportunities
- Culture that embraces and encourages two-way feedback
- Strong community involvement
- Commitment to equity, diversity, and inclusion
- Collaborative, cohesive culture
About the Company
- McCarthy Tétrault is a leading Canadian law firm offering a full suite of legal and business solutions to clients in Canada and around the world.
- Recognized as one of Canada’s Top 100 Employers for eleven consecutive years and one of Canada’s Best Diversity Employers for fourteen consecutive years.
- Culture is guided by The McCarthy Way—a shared approach to working with clients and each other.
- The McCarthy Way is built on four core elements: Excellence, Collaboration, Inclusion, and Innovation.
Equal Opportunity
- McCarthy Tétrault is an equal opportunity employer that fosters an inclusive, equitable, and accessible environment.
- Please notify us if you require accommodation at any time during the recruitment process.