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About the Role

As a Beauty Advisor, you will be at the heart of the SEPHORA customer experience, bringing your passion for beauty to customers by offering personalized advice, exceptional service, and a warm, welcoming environment. You will play a key role in delivering the world-class experience SEPHORA is known for, whether assisting with product discovery, guiding skincare routines, or supporting daily store operations.

Responsibilities

Educate customers on application techniques, routines, and product benefits.
Stay up to date with beauty trends, new launches, and Sephora's product assortment.
Provide expert product guidance across makeup, skincare, and fragrance.
Drive sales by proactively connecting with customers, upselling, and promoting services and the loyalty program.
Process transactions accurately and maintain a tidy cash area.
Receive, check, and organize deliveries, supporting stock counts and inventory.
Replenish stock promptly, ensuring product displays are visually appealing and removing expired items.
Support visual merchandising updates and promotional displays.
Collaborate with fellow Beauty Advisors, sharing best practices and participating in team training.
Assist with new store opening activities such as unboxing, organizing, and preparing stock.

Requirements

Experience in retail, customer service, or store operations (cash & stock).
Strong passion for makeup, skincare, and fragrance; product knowledge and application technique experience is beneficial.
Warm interpersonal skills and the ability to build meaningful client connections.
Excellent organizational skills and high attention to detail.
Ability to lift/carry boxes, stand for extended periods, and perform physical tasks.
Proven track record of delivering exceptional service and personalized recommendations.
Target-driven mindset with a desire to exceed expectations.
Ability to multitask, prioritize, and thrive in a dynamic, fast-paced environment.
Flexibility to work evenings, weekends, and holidays as required.

Skills

Customer service
Product knowledge (makeup, skincare, fragrance)
Sales
Visual merchandising
Inventory management
Communication
Team collaboration

Location

Work Type

Full-time

Experience Level

Entry-level

Salary/Compensations

Competitive pay that grows with you
Performance-based commission

Benefits

SEPHORA University training (product, customer care, development)
Allowances (shoes, lunch, etc.)
Annual salary reviews
Generous employee discount
Paid day off on birthday
Perks and wellbeing platform access
Generous holiday allowance
Option to buy extra holiday days

About the Company

SEPHORA UK is a beauty retailer with a passion for self-expression, discovery, and belonging.
Founded in France in 1969, it is part of the LVMH family.
The company offers nearly 500 brands and its own SEPHORA Collection.
SEPHORA is redefining the future of prestige beauty with a bold expansion across the UK.
It is a values-driven and inclusive environment.

Equal Opportunity

SEPHORA is proud to be an equal opportunity workplace for all.
We do not discriminate in recruitment, hiring, training, advancement, or other employment practices.
We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.